• The Cash Investigations Team Leader will manage team resources while supervising responsibilities handled by the team to guarantee the smooth functioning of the activity. The team leader will also ensure that productivity, quality and risk management are dully handled while managing relationships with different stakeholders

• Support the team members in managing teams' tasks, solve escalating issues, and report incidents. Define together with the team members the necessary support for daily activities
• Ensure that tasks are coordinated to a high quality and service level
• Contribute to the process of people management in line with the career path defined with the Operations Manager
• Manage and follow people engagement and development. Anticipate team and activity management needs with the teams, in order to be able to address mobility with the due anticipation whenever possible
• Define Team member’s objectives in line with the department strategy and together with the manager (local and activity) and perform regular objectives reviews
• Deal with client issues escalated by the team and share it with management when appropriate
• Contribute to the definition and performance of the necessary controls for activity in order to ensure that the envisaged activity is delivered to a high quality standard
• Participate in new projects and contribute to the development of client relationships
• Produce and deliver the necessary reports and KPI related to the work and the team
• Share information and initiatives with the teams (in team meetings or events)

• Bachelor’s Degree in Economics, Finance and Accounting
• At least 3 years of Experience in Banking and Financial Operations
• Knowledge in Operations and Processes - Transaction processing and data capture
• Knowledge in Risk Management 
• Proficiency in Microsoft Office Pack (Excel, Word, PowerPoint)
• Fluency in English 
• Attention to detail/rigor
• Decision Making
• Ability to inspire others & generate people's commitment
• Ability to develop others & improve their skills

#LI-Hybrid #careerboost

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.