We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.

Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.

It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

Requirements:

• Knowledge of financial markets and alternative investment funds (private equity / private capital); real estate knowledge is a plus,
• Experience in client-facing roles with a strong focus on service quality and SLA adherence 
  
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Ability to analyze and improve operational processes, as well as define and monitor KPIs 
• Strong proficiency in MS Office (Excel, Word, PowerPoint); knowledge of eFront FIA/FIR is an advantage 
• Fluency in English (minimum B2) and French (minimum C1)

  
  

Responsibilities: 

• Coordinates private capital services covering Fund’s position-keeping, record-keeping and accounting activities to ensure deadlines are respected. 
• Reviews existing processes and controls within the department in order to identify inefficiencies, implement process improvements and propose system enhancements.
• Acts as a key of contact for certains clients in case of operational incidents, and is reponsible for the investigation, post-mortem and timely reporting of incidents in order to implement preventative measures and mitigate impact on clients.
• Escalates client complaints and operational issues with relevant teams in accordance with global guidelines to ensure timely response and resolution.
• Maintains relationship with internal and external stakeholders to facilitate effective information exchange.

What we offer:

• Hybrid work mode, 50% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities