About the job

• The Corporate Trust Operations Officer is responsible for analysing and integrating missing data in the systems, performing the consequent controls according to the procedures in place and ensuring that SLAs are met
  
  

Your Main Activities Are

• Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation
• Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check, among others)
• Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability
• Manage queries, while understanding the different priorities and forward the requests to the respective departments
• Ensure escalation of non solved queries and potential incidents
• Extract reports, gather information and provide information to support the decision process and/or oversight duties
• Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards
• Training the newcomers, smoothing the onboarding process
• Sharing continuous improvement projects by raising improvement points and contribute to implement them
• Contribute to a good team atmosphere and follow the Group's code of conduct
  
  

Profile and Skills to Success

• Bachelor's degree in Economics, Finance or Accounting
• Relevant experience in Banking and Financial Operations
• Fluent (C1-C2) English level 
• Skills in Office Pack (namely Excel)
• Ability to collaborate/Teamwork
• Attention to detail/rigor
• Client focused
• Organisational skills
• Critical thinking
• Ability to deliver/Results driven
  
  

#LI-Hybrid

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.