ICARE – Spontaneous Application – Automotive Sector – M/F – Oporto – Hybrid

WHO ARE WE ?

BNP PARIBAS CARDIF, the Insurer for a Changing World. 

We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.

European Service Center - Cardif Services, European Platform of Services with a diversity of processes aiming to bring excellence to our Internal Clients, being part of BNP Paribas Cardif, is an organization dedicated to providing other BNP Paribas Cardif entities with a diversity of processes and services connected to insurance activity. We aim to bring excellence to our internal clients, ensuring highest levels of efficiency and reliability. With over 480 employees and 6 working languages, we are a multicultural and a diverse team, operating in Porto and Lisbon, Portugal.

We are currently looking for Policy Management Agents and Automotive Technicians (recruiting for several languages) – M/F – for our Oporto’s site.

BE PART OF OUR DYNAMIC ICARE BUSINESS UNIT

Our Oporto based Cardif Support ICARE platform, specialized in services, research and development of solutions for the automotive sector (maintenance, warranty, assistance, etc.), is looking for new elements for its teams.

YOUR FUTURE MISSION IN THE ICARE TEAMS

Integrated into a call center with a human dimension, among its functions, you will have to:

• Ensure proper registration records in the information systems;
• Manage automotive claims treatment following the contract coverage;
• Check the admissibility of requests by approving and rejecting the reparation and maintenance costs/estimations;
• Contact by phone or email all the necessary partners, customers, auto-shops or internal departments
• Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;
• Notify the decisions to customers and/or business partners;
• Ensure administrative management of all operations prearranged;
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;
• Billing management
• Create and maintain the procedures updated;
• Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;

AS OUR NEW ICARE POLICY MANAGEMENT AGENT/TECHNICIAN, YOU MUST HAVE:

• Knowledge or professional experience in the automotive sector
• Ability to challenge repair & maintenance job estimates (cost, time, effort)
• Ability to provide clear explanation on claim decision to repairer, customer, partner.
• Good knowledge of IT tools (Microsoft Office) & applications used by the team in line with job requirements;
• Be a Team Player, who respects the needs of others and displays integrity in dealing with team members;
• Detail oriented, interested, organized, committed, responsible, who the ability to adapt;
• Someone who strives continuously for customer satisfaction and aims to deliver very high quality results;
• Fluent in one or more of the following languages: German, Italian, Spanish, French, Czech, Polish or Swedish (Mandatory)
• Proficient in English oral and written (Mandatory)

WHAT DO WE OFFER

Besides our attractive salary, you will benefit:

• Meal allowance
• Transportation allowance
• Child allowance
• Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
• Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
• Continuous development and career growth opportunities on a local and global level
• And much more…

The work environment is important!

·       Benefit from our modern amenities, including zen and creative rooms amongst others, many discounts from our group platform, free language courses, doctor on-site & remote and diverse company events,

• Work in a multicultural environment with multiple nationalities,
• Be part of a people care company with a strong & continuous growth investing in its employees through training and career opportunities.

Our commitments to you

• Diversity and Inclusion commitment

BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas Cardif we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas Cardif, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.

If your profile and motivations match our needs and you feel motivated to join our company, do not hesitate in sending us you application.

We will be delighted to consider you for this position.

Please note that only applications submitted with CV, Cover letter & Certificate of Studies will be considered and move forward in the application process.