Job Title: Jira/Confluence Subject Matter Expert

Department: CIB ITO - Production - Domain - Technical Office & Expertise - Factories Services - DataOps Services - ISPL - India (BNPP ISPL)

About Business line/Function: 

CIB DataOps team drives excellence in data operations through four specialized service units: Discovery and Tracking, Data Protection Services, Plan and Knowledge Management Services and DataViz.

We empower our organization by ensuring data accessibility, security, and actionability while fostering a culture of continuous improvement. 

Through close collaboration between our service units, we deliver comprehensive data solutions that enable informed decision-making, protect sensitive information, and enhance cross-functional productivity. Our commitment to technical excellence and user satisfaction guides our continuous evolution in meeting the organization’s data needs.

Position Purpose: 

Resource hired through this job description will be joining the Plan and Knowledge Management Services Team (PKMS), responsible for managing and supporting functional/APS support of the tools like – Jira/Confluence/Jira Align etc. Providing day-to-day user support and fixing production issues concerning the tools as well as driving the evolution of the services to improve user experience through new services offering improved platform stability, performance, and architecture design.

The position requires working in a virtual team and international environment and is multidisciplinary in nature. It involves coordination with other locations and divisions of BNP Paribas as necessary. It is important that the candidate should have strong Jira and Confluence administration skills along with high analytical skills and attention to details.

Responsibilities:

Direct Responsibilities

·         Handling team and working knowledge on Atlassian Jira, Confluence and Jira Align set-up & configuration (Installation, security, administration, plug-in’s, JIRA Rest API’s knowledge)

·         Responsible for day-to-day team guidance and the successful delivery of specific project outcomes.

·         Motivating team members, removing technical roadblocks, and ensuring that work meets the required quality standards.

·         Make sure production services are up and running properly

·         Make sure production services are set up and managed properly through DR, HA, monitoring and alerting, etc.

·         Managing priority between multiple projects and collaboration between stakeholders.

·         Actively engage with users and stakeholders to gather requirements and identify opportunities to improve our services or for new service offerings

Contributing Responsibilities

·         Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).

·         Expert experience with Atlassian products Jira, Confluence, Jira Align (Data center & Cloud).

·         Good experience in architecture design, configuration management, system setup (Linux/ RedHat).

·         Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.

·         Investigate incidents and determine root causes in application (web front-end, JVM...), databases (Oracle, MS SQL) and system (Linux).

·         Upgrade activities of different tools.

• Incident Management and Reporting.

Experience and skills required

·         Hands-on experience in managing & updating workflow, field configuration, screen, Notification scheme, etc.

·         Experience with migration from Jira and Confluence data centre version to Cloud version or other knowledge management tools and project management tools.

·         Strong experience with knowledge management tools and project management tools other than Atlassian Jira and Confluence.

·         Strong experience in architecture design and build out of knowledge management tools and project management tools.

·         Good experience in product evaluation and PoC.

·         Strong communication skills to allow effective usage engagement and to translate user requirements into actionable tasks.

·         Integration of JIRA & Confluence with other Tools (Bitbucket/Jenkins/Bamboo)

·         Knowledge on Ansible/Groovy Scripting/Script Runner/Jira Automation

·         Liaising with Infrastructure and IT Security teams to open appropriate ports and routes.

·         Writing automation scripts (Unix Shell / Groovy / Python)

·         Set-up and run housekeeping jobs (clean-up, archive, etc.) & help optimize the end-to-end process.

·         Delivery focused and positive problem-solving attitude and Able to demonstrate initiative and flexibility.

·         Good experience with DevOps tools like Ansible, Terraform, Bitbucket, Jenkins, etc.

·         Desire to learn new technologies, being able to translate business requirements into actionable tasks.

Technical & Behavioral Competencies

·         Ability to act as a bridge between technical teams and business stakeholders, translating high-level business needs into functional tool configurations.

·         Mastery of the Atlassian stack (Jira, Confluence, Jira Align) including the ability to design scalable hierarchies and lead complex Cloud migrations.

·         Infra & Performance Management along with vast knowledge of Production Expertise.

·         Expertise in driving organizational adoption through strategic training, documentation, and managing the human side of process transitions.

·         Hand-on experience on Linux servers, Oracle and MS SQL DB, one scripting language.

Experience of DevOps tools and promote automation.

Specific Qualifications:

• Minimum 8 years of experience along with bachelor’s degree - in engineering, IT, computer science etc.,

• Prior experience in similar domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Jira / Confluence / Jira Align
• Unix/Linux/Windows
• MS SQL, Oracle
• Python (good to have)
• Jenkins (good to have)
• Ansible (good to have)

Behavioral Skills: 

• Communication
• Analytical Ability
• Team Player

Education Level: Bachelor’s degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.