About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.

Job Title:

L1 Support

Date:

April 2025

Department:

ITGP

Location:

Chennai

Business Line / Function:

FORTIS

Reports to:

(Direct)

ISPL ITG FORTIS

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group.   

The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

« Control room / first level support » activities consist of:

·       Monitoring the availability of infrastructure services and applications,

·       Applying the instructions and/or instructions referenced

·       Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

·       Participation in DRP exercises 

Responsibilities

Direct Responsibilities

Alert management (based on AINOI):

·       Take into account the alerts

·       Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

·       Create incident ticket

Incident Management (ServiceNow, group platform):

·       Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

·       Document the ticket

·       Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

·       Fulfill requests on the fly or at a fixed time

·       Participate in the realization of requested tasks (through mail or snow)

Contributing Responsibilities

·       Contribute to improving the quality of service by proposing improvements

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to keeping the documentation up to date and expand the knowledge base

Technical & Behavioral Competencies

DISTRIBUTED

VSPHERE

·       Powercycle Virtual Machines

IDRAC

·       Powercycle Physical Machines

WINDOWS

·       Stop/Start services

·       Reboot machines

LINUX / AIX activities:

·       Script launch

·       File move

·       Change file owner

JCL

·       Understand the basics of dataset creation in JCL

·       Find and correct simple errors (missing commas etc.)

SDSF

·       Cancel jobs

·       Get Sysout

·       Determine whether or not a job is looping

TSA AUTOMATISATION

·       Find Task votes

·       Change Task status

HMC

·       Deactivate/Activate LPARs

·       Load LPARs

MAINFRAME

TPX

·       General knowledge on how to navigate the mainframe ZOS

CONTROL-M

·       Job/chain relaunch

·       Mount jobs/chains to plan

·       Get Sysout (CA-view)

·       Add or Bypass conditions

·       Force ok jobs

·       Find dataset creation history

JCL

·       Understand the basics of dataset creation in JCL

·       Find and correct simple errors (missing commas etc.)

SDSF

·       Cancel jobs

·       Get Sysout

·       Determine whether or not a job is looping

TSA AUTOMATISATION

·       Find Task votes

·       Change Task status

MAINFRAME CONSOLE

·       Stop jobs / Cancel jobs / Force jobs

·       Shutdown LPARs

·       Give replies to jobs/shouts

HMC

·       Deactivate/Activate LPARs

·       Load LPARs

AS400

·       Start Close of Business process

·       Restart jobs

·       Find job output

·       Find open reply

TICKETTING

·       Be familiar with ServiceNow

·       Know how to reassign & close incidents

·       Know how to find and resolve tasks

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Choose an item.

Education Level: 

 Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)