About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function: ARVAL Service Lease

Arval is a car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries worldwide with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)

Arval IT is the IT department of the company.  The IT Production Tribe is a key component of the Arval IT department, focusing on several critical areas to support the company's operations. This tribe is structured into 4 domains :

• Production security domain: Manage the security on Production : Security Monitoring, Advanced Malware Protection, Secure network, Secure Hosting, Security Data Warehouse / Dashboards, DLP Technical, Service Design Validation, Privileged Access Control, Vulnerability Management, Production Security project management, Production Resilience
• Application Production domain: This domain operates daily over 200 business applications that make up Arval's information system. The main goal is to ensure the smooth functioning and support of these applications, addressing any issues that arise and implementing improvements as needed.
• Infrastructure Domain: Manage, Deploy and support Arval infrastructure hosted in BNPP Datacenter. Define and Enrich Infrastructure service catalog, anticipate infrastructure capacity planning and integrate security and compliance requirements. The infrastructure domain consists of 4 teams : Network, Digital Working, Windows, Storage&Virtualisation
• Technical Office Domain: contributes to the preparation and validation of Project Architecture Overview (PAO), drives obsolescence, manage Production Cloud competency center and provide technology expertise (ExaCC, Secure Transport…).

Job Title:

Engineer

(Observability)

Date:

01/01/2026

 Department:

Arval IT/Production/IOPS Monitoring & Observability

Location:

Offshore

Business Line / Function:

IT ARVAL IT OPS

Reports to:

(Direct)

ISPL Production manager

Grade: 

(if applicable)

N/A

(Functional)

IT OPS Manager

Number of Direct Reports:

0

Directorship / Registration:

NA

Position Purpose

The IOPS Monitoring & Observabilité engineer purpose is to ensure optimal performance and visibility of IT platforms through advanced monitoring tools such as Dynatrace and Splunk. Be the first point of contact for incidents and requests related to observability. Maintain close collaboration with application and infrastructure teams. Be able to propose resilient and scalable monitoring architectures to support ARVAL’s business growth. Deploy monitoring solutions and integrate target applications into the observability framework.

Automating recurring monitoring tasks to reduce human error and prevent incidents is a key activity. We also ensure proactive platform supervision and implement alerting mechanisms to detect and resolve issues as soon as they arise.

Technical expertise, teamwork, knowledge sharing, adaptability to multiple technologies, proactivity, and automation skills are essential qualities to fulfill our mission.

Responsibilities

Direct Responsibilities

Monitoring Operations – Ensure the update of monitoring configurations and the application of patches on Dynatrace and Splunk platforms, following recommendations from vendors and the central group team.

Incident Resolution – Act as the primary point of contact for critical incidents across monitored environments. Leverage Dynatrace, Splunk, and available technical expertise to resolve incidents quickly and prevent recurrence.

ServiceNow Backlog Management – Handle requests from end users and ARVAL IT teams within expected timelines. Identify automation opportunities and escalate them to the team to accelerate incident and request resolution while minimizing human error.

Application Integration – Participate in the integration of applications into Dynatrace and/or Splunk according to team and group standards.

Security and Processes – Follow security guidelines during interventions and adhere to internal processes (change, incident, and problem management) to ensure the expected level of quality.

DevOps – Work closely with development teams and APS to understand applications and their integration into the technical landscape. Be able to analyze end-to-end application failures.

Proactive Monitoring – For each Tribe, perform daily application reviews and proactively propose improvement actions.

Technical & Behavioral Competencies

Operate autonomously at a senior to expert level on observability tools, particularly Dynatrace and Splunk. Demonstrate motivation and accountability in daily monitoring, incident resolution, and performance optimization tasks.

Actively contribute within a multi-technology squad, collaborating across disciplines and sharing expertise to support team goals.

Show proactivity and autonomy in managing your workload within an Agile framework, taking ownership of deliverables and continuously seeking improvement opportunities.

Maintain clear and professional communication with business stakeholders, with fluency in English required.

Provide high-level technical expertise to optimize monitoring configurations, alerting strategies, and performance dashboards. Propose enhancements that improve system reliability, reduce alert noise, and accelerate incident resolution.

Understand the global business interactions across the ARVAL application landscape and how observability contributes to service continuity and performance.

Act as the first point of contact for development teams and APS, understanding their needs and translating them into effective monitoring and alerting strategies. Support application onboarding into Dynatrace and Splunk, ensuring alignment with group standards and observability best practices.

Ensure incidents and request tickets are well-documented with actionable technical insights. Escalate appropriately and ensure smooth handover to the next support level.

As an SRE, the candidate will be responsible for ensuring the resilience and performance of IT systems in alignment with our SLOs and SLAs, by implementing advanced observability practices (by having and end to end view of all impacting operations, increasing controls, reacting quickly in case of incident...) using tools such as Dynatrace and Splunk. The goal is to enable proactive monitoring and continuous improvement of the user experience, in close collaboration with our APS and Application Owners.

Specific Technical Skills Required for This Role

Confirmed expertise in Dynatrace: application and infrastructure monitoring, dashboards, alerting, and API integration.

Knowledge of Splunk (SPL, dashboards, log parsing) or strong ability to ramp up quickly.

Proficiency in Python scripting: automation, data processing, and API calls.

Experience with REST APIs (Dynatrace, Splunk, ServiceNow, etc.).

Strong knowledge of Linux (expert level) and Windows (intermediate level).

Understanding of Java/WebLogic architectures, Docker, Tanzu, and Cloud platforms (AWS, IBM Cloud).

Familiarity with DevOps tools

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Adaptability

Attention to detail / rigor

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to set up relevant performance indicators

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to understand, explain and support change

Ability to inspire others & generate people's commitment

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)