Job Title: Quality and Process Officer

Department: CIO Office – COE Operationnal Product follow-up

About Business line/Function: 

BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025.

BNP Paribas Cardif IT is a global organization with about 3000 IT staff across Europe, Latin America and Asia. Its mission is to drive and support our business strategy across all regions by leading digital transformation and delivering secure, resilient, and scalable industrial technology solutions. It is committed to enabling innovation, strengthening cyber resilience, and fostering collaboration and diversity across markets and teams to create exceptional value for our customers and partners, and ensure sustainable growth for BNP Paribas Cardif at the global scale.

Position Purpose: 

Within the CIO Office, the quality and process referent (QPR) contributes to the reduction of the risks of execution of main IT programs and projects (V model projects or Agile opus) and is force of proposal on the associated remediation plans.

The QPR has a portfolio of projects portfolio; he must be able to adapt according to project constraints and be able to carry out his restitutions within the expected deadlines. It supports the IT staff in the proper application of BNP Paribas Cardif IT method (framework called "My Way" based on IT processes, applicable worldwide) in a context to evolving towards an Agile@Scale organizational model.

This position offers the opportunity to know main BNP Paribas Cardif business challenges via major programs and therefore to discover the different insurance businesses / products.

Responsibilities

Direct Responsibilities

·       Realization of quality reviews on a projects portfolio according to BNP Paribas Cardif methodology. The aim is to ensure that the projects are carried out in accordance with the Group and BNP Paribas Cardif IT governance rules.

·       Support for the IT Teams in the application of ”My way”.

Contributing Responsibilities

·       Conduct awareness sessions on ”My way” in pairs with one of the team members

·       Contribute to the continuous improvement of ”My way”, standardizing the Group's and BNP Paribas Cardif's IT processes and providing the necessary documentary models

·       Develop ”My way” using a continuous improvement approach, 

·       Be the backup of BNP Paribas Cardif operational referent for the JIRA and Confluence tools with regard to Group interlocutors and BNP Paribas Cardif IT organization (analysis of change requests, support users on the tools, proactive in the use of APIs…).

Technical & Behavioral Competencies

Specific Qualifications:

Without object

Skills Referential (Required knowledge, skills and abilities)

·       Knowledge of the Agile environment and the product mode, adopting the Agile mindset 

·       Knowledge of project management: Have knowledge of at least one of the following two project management methods: V cycle and Agile Scrum

·       Fluent in English 

·       Good interpersonal skills and good oral and written communication

·       Dynamism and proactivity

·       Reporting / feedback oriented

·       Ability to develop or adapt a process (nice to have)

·       Time and priority management

Technical Skills:

·       Good Proficiency in JIRA and Confluence tools

·       Computer skills

·       Microsoft office suite

Behavioral Skills: 

·       Be rigorous

·       Adaptability

·       Analytical skills

·       Organizational capacity

·       Autonomy

·       To be proactive 

·       Team spirit

Education Level: From an experience point of view, having at least five years of experience in project management

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.