Client Services - Middle Officer - Tokyo, Tokyo, Japonsko - 58918 - BNP Paribas

Všeobecné informácie

Ref. č.

111111111111430

Krajina

Japonsko

Región

Tokyo

Mesto:

Tokyo

Typ zmluvy

Trvalé

Odborná spôsobilosť

F15 - OPERATION PROCESSING

Popis

Job Description - APAC

Job Title:	Operations Specialist in Client Service	Date:	July 2025
Department:	Global Markets & ALM Treasury Operations	Location:	Tokyo, Japan
Business Line / Function:	ITO	Reports to: (Direct)	Team Manager for Client Service
Grade: (if applicable)	Associate / AVP	(Functional)

Position Purpose
Function: Client Service Fire Wall Classification: Double Hat Chinese Wall Classification: Public Metier/Group Overview Within the Client Management of BNP Paribas CIB, Tokyo Client Services team’s main objective is to provide its clients with a top range of services and ensure dedicated follow up is made of its services. Working closely with different Global Markets teams (Sales , Business manager, Middle and Back Office and etc) , métier (Fixed Income) and products (Equity, Credit, FX and Interest Rate derivatives, etc ), Tokyo Client Services Team engages all level of management internally and externally in developing operational efficiency to advance the firm’s relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.
Key Responsibilities
Client scope identification Liaison with Front Office (FO) and BA to identify the clients requiring focus for any offshore transactions Review of the process and past issues to spot any possible risk points Priority clients defined by the firm with exceptions on certain clients which is categorized "important" by FO Process monitoring Understanding of the current workflow across different departments and regions Identification of intervention requirements depending on the current control weakness Initiation of dialogue for improvements in the workflow with relevant parties involved Reducing operational risks and improving efficiency Minimize the number of incidents, and setup proper process in case of occurrence Write and update procedures in order to document in details the controls and process in place Review the work flow and tasks in order to improve efficiency and minimize the redundancy Client visits together with FO or RM to enhance stronger relationship and find out their needs Process monitoring Work closely with the other Tokyo operations teams as well as the various Sales team, Back Office departments, and IT teams globally. Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
Competencies (Technical / Behavioral)
Soft Skills Communication Verbal & Written Skill in English and Japanese. Work with others. Interact across countries, cultures and external. Deal with senior management, clients and regulators. Speak with confidence. Work Quality & Efficiency Process improvement. Design new processes and documentation. Time management. Decision Making Make a decision, Out of box approach. Change management. Adapt to new ways. Initiate projects. Team Work & Culture Team player. Tust and confidence. Acknowledgement. Lead by example. Effective feedback. Understand organization goals and strategies. Problem Solving Root-cause analysis. Provide solutions. Escalation. Priority. Good understanding of post trade processing flows for Fixed Income & Equity Derivatives products, i.e. from Front Office -> Settlement Pro-active & strong track record of being able to work under demanding conditions (e.g. handling Traders in order to meet client’s & Sales need / Work under short time frame and pressure) Operationally sound to ensure correctness & quality of services Behavioral Align with the firm strategy, Simple & Efficient Own the accountability and responsibilities
Specific Qualifications Required
- Fluent in Japanese, business proficiency in English - Excel VBA knowledge Work Experience - Trade support &/ or Settlements experience (Euroclear/Clearstream related is a plus) - Strong knowledge of Debt (rates) & Credit Derivative products. Knowledge of Equity Derivative products (also a plus) - Experience in a client-facing role (both Japanese & English preferably) - At least 3 years working experience in related part of Financial Industry - History of achievements in previous roles - Knowledge of split of responsibilities between various Operations, Middle & Back Office departments – a plus (Preferred) - College degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance JSDA Sales Representative Qualification (Class 1 & 2)