Position Purpose

Within the BNP Paribas Singapore, the main responsibility of Head of E2E & KYC OPS is to manage, animate and lead the daily operations of the teams. 

The Head of E2E & KYC OPS’ scope is described as below: 

·       E2E Team oversees the KYC (Know Your Client) journey of client onboarding and recertification, acting as primary point of contact for the internal and external clients for KYC and Account Opening matters. They are responsible for coordinating the full onboarding and/or recertification, ensuring great turnaround time between teams and short overall leadtime. 

·       KYC OPS Team includes Data Officers and Senior KYC Officers. They perform KYC analysis, data inputs, risk assessments, escalation to compliance when required and controls. KYC OPS are responsible for the KYC risk assessment and quality of the files. 

The head of E2E & KYC OPS is also accountable for contributing actively to the implementation and success of initiatives that promote team performance, sustainability, efficiency and great working environment.

The Head of E2E & KYC OPS reports locally the SEA CEFS Head.

Key Responsibilities

1.     Team Management:

- Manage team’s organization and performance, work on prioritization, planning and load-balancing. 

-  Animate and monitor the production to ensure the monthly production target and quality threshold are met. 

-  Delegate and empower team members on various tasks, establish a back-up plan and a great team structure.

-  Prepare and follow team members’ objectives and accompany them with adequate training plans for them to reach their objectives. 

-  Ensure to keep the team up to date regarding policies and updates. 

-  Provide a service of excellence to internal and external stakeholders. 

-  Interact with internal and external auditors whenever required, always meeting expected timeline. 

-  Provide feedback to Quality Assurance and perform required remediation on time. 

-  Perform team members performance review on a continuous basis and during the end of year exercise. 

2.     Reporting and escalation: 

-  Ensure regular reporting and appropriate governance with team members and stakeholders are in place. 

-  Anticipate and escalate any issues that may impact your team production or your team morals.

-  Declare productions incidents when applicable with the help of local OPC SPOC in RISK360.

-  Prepare and represent CEFS during the CCSC

3.     Continuous improvement and projects:

-  Actively participate and support the change management for the usage of new tools and new processes

-  Provide continuous improvement ideas and help with their implementation in the team.

4.     Other tasks:

-  Assist SEA CEFS Head on ad-hoc basis when required. 

-  Drive budget/resources discussions in terms of adherence to budget guidelines, rolling forecast, smartsourcing and efficiencies. 

-  Ensure a robust management of the risk and control framework in terms of quality at level 1a/1b, Quality Assurance and OPC. Partner with CTRM on independent testing and manage IG Financial Security Assignments.

-  Outsourcing Control & Monitoring: Make sure the service provided by service providers is as per SLA signed. KPI & KRI should be received, analyzed and discussed whenever needed. Periodical meetings should be attended. Annual assessment of the services provided should be done

-  Ensure compliance with Bank’s policies/procedures, code of conduct and regulatory requirements, regarding the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.

Competencies (Technical / Behavioral)

• Excellent communication and interpersonal skills
• Strong analytical skills with attention to details
• Team player
• Ability to work independently, eager to learn and with attention to detail
• Able to deal with complex and high volume of requests
• Ability to work to tight deadlines 
• Good communicator with proficient writing and presentation skills
• Customer centricity
  • Excellent PC skills, especially in Excel
• Strong sense of risk 
• Ability to partner with various stakeholders

Specific Qualifications Required

• Bachelor degree in Business Administration, Finance & Banking, or related field
• At least 3 years of banking experience and relevant due diligence experience
• Fluent in English (spoken and written)