Job Title: Application Production Support (APS) – Tech Lead

Department: ISPL ITGP

About Business line/Function: 

BNP Paribas IT teams provide infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, teams are organized in several divisions called “APS” which are each responsible for a business line.

•              BCEF

•              Personal Finance

•              Payments

•              Group Functions

•              Cardif

•              Real Estate

The current position is to be filled within Real Estate APS team.

CTO Personal Real Estate is responsible of the Production for Real Estate, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (ITG, BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Real Estate

•              Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.

•              Frame & run conditions to consume infrastructure services for applications in a secure mode.

•              Advice Métiers to adopt proper technologies means regards to business application needs.

Position Purpose: 

The ISPL RE APS team is being built to set-up a global Real Estate APS delivery of services in synergy with teams in France & other international sites of Real Estate APS. Leveraging BNP Paribas Paris team’s expertise and ISPL IT skills, the goal is to enable applications flawless production.

The mutualized APS team is meant to provide a set of added value technical services to Real Estate business lines, contributing to major IT transformations including infrastructure obsolescence management, infrastructure security updates, modernization of our tools & technologies, automation of our operations thus building a secure and stable production environment.

The Tech Lead is in charge of the mutualized APS team primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc. He/She will also be responsible for incident, problem and change management. He/She will manage the operational governance & escalation management. 

·         Ensure as the Team lead, ISPL RE APS that the teams are actively co-ordinating & leading together with France team on different transformation levers of Real Estate Production. 

·         Ensure that ISPL RE APS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams. 

·         This team will actively co-ordinate & lead together with France team on different transformation levers of Real Estate Production. 

·         Ensure that the teams are using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams. 

·         Be a driver to enforce a strong relationship being built between the RE APS teams in ISPL & Paris. 

·         The team’s scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNP Paribas IT organisation..

Responsibilities

Direct Responsibilities

·         Application Production Team Management 

·         Adherence to governance ensuring right level of services is provided by the team as per the agreed Operational SLAs for Incident, problem & Change management. 

·         Team organizational & administrative management 

·         Escalation management 

·         Drive Automation & continuous improvement. 

·         Be the Management point of contact following closely during major Incidents.

·         Ensure teams are compliant as per defined Governance & Security policies. 

·         Nurture the team to ensure operational excellence & proper succession planning. 

·         Ensure teams are executing below operations based on defined procedures and processes: 

·         Deploy OS & middleware Security/Technical Patches 

·         Decommission un-used servers and middleware. 

·         Application/Infra Incident/Problem/Change Management

·         Application releases and deployment

·         Application/Infra Monitoring

·         Application/Infra Automation 

·         Cloud/Kubernetes Administrations 

·         Scheduling & Monitoring

·         Obsolescence management 

Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

Contributing Responsibilities

·         Knowledge transfer with Paris APS teams. 

·         Set up procedures and processes necessary for the team. 

·         Build team spirit and integrate into BNP Paribas culture. 

·         Regular activity reporting and KPI calculation to the head of ISPL RE APS. 

·         Continuous improvement actions. 

·         Acquisition by ISPL team of new skills and knowledge to expand its scope.

Technical & Behavioral Competencies

·         Strong Knowledge of ITIL 

·         Strong knowledge IT infrastructure 

·         Strong knowledge on Cloud technologies and experience in Kubernetes & Containers 

·         Strong Knowledge & experience on technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ 

·         Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform 

·         Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible) 

·         Familiarity with Scheduling tools like Autosys, Control M 

·         Familiarity with Monitoring tool like Dynatrace 

·         Familiarity with database technology is required: Oracle and SQL Server 

·         Good written and spoken English. 

·         Measure and identify areas for improving Quality and overall Delivery. 

·         Able to communicate efficiently. 

·         Good Team Player

Specific Qualifications:

• Minimum 10 years of experience along with Bachelor's Degree - in IT or engineering or equivalent experience.

• Prior experience in similar domain and management of technical teams of size 10+ engineers.

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills: 

• Ability to collaborate / Teamwork
• Ability to deliver / Results driven
• Communication skills - oral & written
• Creativity & Innovation / Problem solving

Education Level: Bachelor’s degree or equivalent

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.