In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The APS FRESH and CEP Manager is responsible and accountable for daily support and health of the production environment for a set of applications under FRESH and CEP perimeter. The Manager is responsible for a global team spread between the Americas and India.

In detail

Team Management

·       Manage the day to day operations of the APS team for the applications and platforms in scope (FRESH and CEP)

·       Address production issues, audit findings, IT security findings and user’s needs for assistance with all relevant communications on time and safely manner

·       Participate in the hiring process

·       Onboard, develop and train staff ensuring that production security should be the important aspect 

·       Manage distribution of support activities between Canada and India

·       Train, Lead, guide and conduct appraisal of team members

·       Time Management for the team (good knowledge of Clarity, TOMNET)

·       Lead initiatives to anticipate issues and propose long-term solutions minimizing manual activities 

·       Mentor the team for new automation (e.g. daily health checks and DR sync etc.)

• Lead operational meetings related to Production for different work streams (e.g. weekly/bi-weekly Production update meetings, change control meetings, Production KPI/ metrics)
• Some flexibility in working late could be needed

Reporting & Special Projects

·       Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-launch

·       Regular reporting to line manager for prioritization and escalation

·       Liaise with IT Management, IT work streams, Infrastructure, business stakeholders and APS teams and resolve production issues/ provide periodic updates on Production Health

·       Represent the APS team in front of business users and stakeholders

·       Perform control result analysis and reporting with the help of the service delivery team (in the form of KPI) and take up corrective actions as needed

·       Perform production readiness for upcoming projects considering different facts such as effort estimation for production support, business continuity plan, vulnerabilities and GoldenApp entries with correct details, etc.

The strengths and skills that will help you succeed

·       10+ years of IT experience (preferably in Production Support)

·       5+ years of management experience

·       Functional knowledge of retail banking, Regulatory reporting, AML and compliance

·       Knowledge of Surveillance, Cybersecurity and Compliance areas

·       Good knowledge of ITIL processes

·       Knowledge of Unix and Windows environments and Microsoft Azure Cloud fundamentals 

·       Good expertise with web applications (Business Object, OBIEE, Qlik-View etc.) 

·       Good expertise with data warehousing and reporting technologies 

·       Hands on experience for Regulatory reporting, Audit and other compliance related areas

·       Strong communication skills (written and verbal), including stakeholder management

·       Good organizational skills

·       Good MS office skills (PowerPoint, Excel, Word)

·       Professional attitude and good interpersonal behavior

·       Autonomy and adaptability; 

·       Proactively takes the initiative

·       Global financial products knowledge

·       Project management skills

·       Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility@us.bnpparibas.com
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able
• Autisme sans Limites
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers