The role

An exciting opportunity for an experienced Technical Services Manager to join the team at a prestigious asset located in the City of London. The successful candidate will have experience managing the mechanical and electrical services and associated supply chain contracts at trophy assets, and a demonstrable track record of providing ‘best in class’ customer and client care.

80 Fenchurch Street comprises approximately 253,000 sq. ft. of prime office space arranged over 15 floors, with retail space on ground and lower ground floors. Operational excellence and stakeholder engagement are key factors for this role.

Key deliverables

• Audit and manage suppliers to ensure effective, safe and compliant delivery of all hard services at the property. Measure and report supplier performance against agreed SLA’s and KPI’s 
• Work effectively with a range of specialist consultants to manage and monitor supplier delivery and the performance of MEP and fabric maintenance / project services 
• Develop, agree, and manage lifecycle replacement programmes and planned projects
• Monitor and support professional teams undertaking client funded capex works 
• Assist with reviewing and monitoring tenant fit outs and wayleave / fibre installations
• Undertake regular building inspections, complete reports, and initiate / progress any required works
• Procurement of goods and services, following BNPPRE procedures and policies
• Provision of best-in-class customer service to internal and external customer base
• Maintain regular and effective communication with occupiers and the client 
• Assist with the preparation, monitoring, management and reconciliation of service charge budgets. Check and approve all expenditure related to M&E maintenance, repairs and projects
• Support in the preparation of accurate and comprehensive management reports and attend monthly management meetings with the client and property management team
• Identify and actively support sustainability initiatives, including targeting and monitoring, implementation of net zero initiatives, and associated ESG reporting. 
• Monitor / report on energy consumption profile (no less than monthly) and implement strategies for reducing energy consumption.  Actively engage with occupiers, property management team, suppliers and the client on energy consumption trends and mitigation measures.
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment 
• Manage local environmental activities in order to meet statutory obligations and achieve / retain industry standards and accreditations (e.g. ISO14001 an BREEAM In Use)
• Ensure compliance with all internal procedures and policies, e.g. Procurement, Finance, Compliance, HR
• Maintain regular and effective communication with stakeholders including internal colleagues in property management, support functions and the wider real estate business
• Be an active participant at internal TSM forum meetings. Collaborate on operational matters, sharing best practice experiences where possible

Qualifications 

• Degree or equivalent
• Member of a relevant professional body
• Building services related qualification(s)
• National General Certificate in Occupational Safety and Health, accredited by NEBOSH (desirable)

Experience

• Previous experience in a similar role (minimum of 5 years)
• Demonstrable experience managing block date assets requiring active lifecycle planning and replacement / repair project management
• Excellent mechanical and electrical services knowledge
• A proven track record of fostering and developing client and occupier relationships
• Demonstrable ‘best in class’ customer care
• Robust health and safety and environmental knowledge
• Management of supply chain, and developing supplier relationships
• Experience reviewing and monitoring tenant fit out works
• Good understanding of service charge budgets and accounting principles
• Experience with smart building technology, its implementation and use
• Experience of creating, implementing, monitoring and reporting against strategic ESG plans
• Excellent English language skills – both written and spoken
• IT literate 
• Experience of managing MEP services within multi tenanted assets of 250,000 sq ft+ 

The company

BNP Paribas Real Estate, a specialised division of the financial services group BNP Paribas, offers its clients a comprehensive range of commercial and residential real estate services, thanks to its 6 lines of business: Property development, Transaction, Consulting, Valuation, Property Management, Investment Management. With a ranking amongst the leaders on the market, BNP Paribas Real Estate is present in 30 countries, counts 3400 employees and makes a turnover of €658 million.

BNP Paribas Real Estate Facilities Management Ltd is the facilities management arm of the company, and the vehicle through which 100 staff within the FM function are employed. Working closely with the Property Management/surveying teams across the country, we deliver managed services to some of the country’s finest landmark buildings.

The benefits package will include 25 days annual leave (with the option of purchasing up to 5 additional days via flex benefits), private medical cover for self, long term disability insurance, interest free season ticket loan, private GP service, group income protection, eye care vouchers and pension. You will also be eligible to participate in the Company’s bonus scheme.

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave (depending on level) + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.