Job Title: Custody Tax Account Manager

Business Unit: Clearance & Custody

Contract Type: Permanent

Location: Sandyford, Dublin (Hybrid) 

• We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity

• We offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
• We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
• Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:  
• Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
• Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
• Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
• Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
• Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions 
• Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
• Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
• Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft 
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval

• Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts. 
• Manage proactively fiscal documentation on Client accounts (tax relief at source and tax reclaim). 
• Work closely with the tax Hub in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA. 
• Manage operational impacts of local market changes communicated by the Hub via Market and Client updates.

• Be the local point of contact within the CCS department for queries and issues relating to fiscal documentation and the application of tax conventions to Clients’ assets and accounts by building a database of up to date information received from the Hub (tax matrices, processes etc) and by maintaining the tax procedure up to date. 
• Manage proactively fiscal documentation on Client accounts having subscribed to the ‘Tax Pack’ offer, ensuring required forms are promptly completed and submitted, account set up is correct, renewal of documents prior to expiry. 
• Work closely with the tax Hub and Product in order to ensure high quality level of service is consistently delivered within the defined framework of the SLA, with active participation in regular service calls held with the Hub and formalised via a log. Escalation to team manager of recurrent or sensitive issues. 
• Resolve all operational queries and issues raised by the Client and acknowledge the queries within 24 hours of receipt. If the query takes longer than 24 hours to resolve ensure proper and regular communication and follow up with Client until resolution. 
• Manage operational impacts of local market changes communicated by the Hub via Market and Client updates. Understand the content of the communications, challenging the hub where necessary, be the driver behind implementing changes in coordination with the Hub, local Client Account Management team and the Client. 
• Monitor closely the breaks on the Luxembourg tax pivot accounts, ensure all breaks are fully justified by the Hub. 
• Oversight on our DUAL and Hub office team based in Portugal

• 3 years minimum experience in the securities services business, demonstrating good in-depth technical knowledge of global custody flows and products. Good knowledge of tax processing and fiscal documentation considered as an advantage
• Client service orientated with strong interpersonal and communication skills with the ability to deal with intermediaries and colleagues at all levels
• Excellent organization skills with the ability to efficiently manage time, rank priorities and respect deadlines
• Demonstrate autonomy, with the ability to take initiatives in order to improve process flows
• Fluent English, French or another European language considered as an advantage.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
• Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
• Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
• Expertise: We build upon our recognized and expanding knowledge of our teams
• Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
• Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect