In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The IT Application Production Support team is part of the Information Technology group, which works simultaneously on a wide range of projects arising from businesses, strategic initiatives, regulatory changes, and reengineering of existing applications to improve functionality and efficiency. The team provides technical and functional support directly to operational user within BP2S.

In detail

Technical support analyst is accountable for daily support and health of the IT production environment for fund accounting applications. Such tasks include change, request, incident, and problem management for the department. The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by:

• Diagnosing and resolving incidents
• Answering user requests
• Monitoring production environments
• Developing a good understanding of the existing application (functional and technical)
• Ensure daily communication & transition with teams from other time zones.

The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model, candidates will be expected to work on different alternating shifts. 

In addition, having technical and functional experience with applications like (but not limited to) SWIFT, Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/business applications will be favored.

The strengths and skills that will help you succeed.

• Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
• Expert knowledge experience of working in Unix environments and Shell scripting.
• Good knowledge experience of working in MacOS environments. 
• Knowledge of programming languages (C, C++, C, .Net, VBA, APS .Net, Java, 4D) would be an advantage.
• Knowledge of Excel macros would be an advantage.
• Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage.
• Investment Banking / Capital markets knowledge
• Knowledge of ITIL
• Incident management
• Knowledge of cloud computing
• Knowledge of Dynatrace.
• Candidates must have a minimum of 4 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation.
• Nice to have: Mac knowledge. 

Personal attributs

• Knowledge and experience of Investment service industry
• Good knowledge on Mutual funds Administration
• Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage.
• Knowledge on Performance Breakdown and Attribution calculation would be an advantage.
• Strong analytical skills
• Good interpersonal skills and team player
• Client focused.
• Attention to details.
• High energy level coupled with a desire to take on responsibility.
• Able to multi-task

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 60% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility@us.bnpparibas.com
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able
• Autisme sans Limites
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers