The role

The day to day operations of the estate's hard services will fill up much of your time and you'll take pride leading your service providers to ensure we maintain the most efficient systems and safe working environment. 

We’re looking for an ambitious and technically accomplished Technical Services Manager to join the team at 70 St Mary Axe; a landmark 300,000 sq ft Grade A office building in the heart of the City of London.

Working alongside the General Manager, you’ll lead the technical operation of one of London’s premier office developments, ensuring exceptional engineering performance while helping drive sustainability, operational excellence and an outstanding occupier experience.

This is far more than a traditional hard services role. We’re looking for someone who combines exceptional building services knowledge with strong project management skills, commercial awareness and a passion for ESG. You’ll work closely with occupiers, specialist consultants, contractors and client representatives to ensure the building remains at the forefront of technical excellence.

70 St Mary Axe offers:

•    Landmark 300,000 sq ft commercial office building

•    Diverse mix of global occupiers across 21 floors

•    Premium amenities including 5-star end-of-trip facilities, café, lounge, events space and dedicated building app

•    Significant capital investment and ongoing asset improvement programme

•    Strong sustainability ambitions, occupier engagement and environmental certifications

•    Opportunity to influence the long-term performance and resilience of one of London’s flagship office buildings

You’ll be responsible for

•    Leading all aspects of hard services delivery across the estate

•    Driving operational excellence through engineering best practice

•    Supporting the building’s ESG and sustainability strategy

•    Delivering technical projects and lifecycle investment programmes

•    Working collaboratively with occupiers and client teams to enhance the building experience

•    Managing specialist consultants and service partners to deliver outstanding performance

•    Ensuring statutory compliance while continually identifying opportunities for innovation and improvement

Responsibilities

•    Contribute towards the preparation, monitoring and reconciliation of service charge budgets

•    Check and approve expenditure against service charge budgets

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Manage site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Work effectively with a range of specialist consultants to deliver agreed outcomes

•    Procure goods and services, following procedures and policies

•    Develop, agree and manage capital replacement programmes

•    Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Identify opportunities to reduce operational carbon through plant optimisation, electrification projects, energy efficiency initiatives and emerging technologies.

•    Monitor and advise on legislative developments relating to energy performance, carbon reporting and Minimum Energy Efficiency Standards (MEES) ensuring the asset remains compliant and future-proofed.

•    Develop and implement building optimisation initiatives using data from the Building Management System (BMS) to improve plant efficiency whilst retaining occupier comfort.

•    Lead the planning and delivery of technical capital projects, lifecycle replacements and refurbishment works, ensuring projects are delivered safely, on time, on budget and with minimal disruption to occupiers.

•    Drive innovation by identifying emerging technologies and engineering best practice to enhance operational resilience, sustainability and occupier experience.

•    Support resilience planning for critical building infrastructure, ensuring robust business continuity and disaster recovery arrangements are maintained.

•    Oversee the technical review and implementation of Licences to Alter (LTAs), ensuring tenant works are delivered in accordance with landlord approvals, technical specifications and building standards.

Person specification

Qualifications/Key Skills

•    Degree or equivalent

•    Building services related qualification

•    Membership of a relevant professional body

•    National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

•    Report writing and data analytics

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Good understanding of service charge budgets and accounting principles

•    Management of in-house and supplier staff

•    Knowledge of NABERS UK and Net Zero Carbon frameworks, experience with BREEAM In-Use, WELL Building Standard and other relevant certifications.

•    Awareness of CIBSE TM54, TM63 and Soft Landings principles.

•    Management of supplier relationships

•    Good health and safety and environmental knowledge

•    Extensive knowledge of mechanical, electrical and public health systems within complex commercial office environments. 

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level

•    Experience of managing multi-site environments

•    Experience of managing a single-site environment in excess of 300,000 square feet and/or service charge budgets in excess of £3m