Job Title: Vice President - Head of SSI and Call Back Process India COE

Department: Client Engagement & Financial Security - ISPL

About Business line/Function:

Client Engagement and Financial security team is leveraging an integrated model. It delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), and AML (Anti Money Laundering).

In the domain of SSI and Call Back, the function provides critical control and settlement instruction management to ensure the secure and accurate movement of funds across all global jurisdictions.

Position Purpose:

The Head of SSI and Call Back will assist for duties within the CIB Client Management team, specifically overseeing the end-to-end lifecycle of Standard Settlement Instructions (SSI) and the high-risk Call Back verification processes. This role is critical in mitigating fraud risk and ensuring settlement accuracy. The position involves managing complex data flows, ensuring rigorous adherence to security protocols, and providing strategic support to stakeholders across all three global regions. The incumbent will lead the India COE in driving operational excellence, risk mitigation, and process automation.

Responsibilities

Lead the SSI and Call Back global function based in ISPL, driving transformational change, automation, and AI-enabled solutions while ensuring absolute data integrity, fraud prevention, and consistent service delivery across all global hubs. Act as the single point of accountability for settlement instruction accuracy, Call Back security compliance, KPI transparency, and stakeholder communication across all three regions. Champion continuous performance improvement and risk control worldwide.

Direct Responsibilities

Core Responsibility

SSI Management & Data Integrity - Oversee the accurate capture, validation, and maintenance of Standard Settlement Instructions (SSI) within the global reference systems, ensuring all instructions align with client mandates and regulatory requirements within agreed SLAs.

Call Back Governance - Direct the Call Back verification process to mitigate fraud risk, ensuring all high-value or high-risk instructions are verified via approved, secure channels in strict accordance with internal security policies and client instructions.

Procedural Governance - Develop, maintain, and disseminate standard operating procedures (SOPs) specifically for SSI lifecycle management and Call Back protocols; conduct periodic reviews to ensure alignment with global regulatory standards.

Control Reporting - Produce and distribute daily/weekly/monthly control reports focusing on SSI accuracy, Call Back success/exception rates, and fraud prevention metrics; guarantee that reporting adheres to the bank's control framework standards.

First Line Support - Serve as the primary escalation point and contact for internal stakeholders (Front Office, Risk, Finance, Operations, etc.) regarding SSI queries and Call Back verification status; coordinate resolutions across global regions.

Classification: Internal

KPI Development & Maintenance - Design, track, and continuously refine core performance indicators (e.g., SSI accuracy %, Call Back turnaround time, fraud/error prevention rates). Publish results in an accessible, self-service dashboard for all relevant parties.

Contributing Responsibilities

Create BRD, functional specifications, flow charts, Root cause analysis and other diagnostic documentations related to settlement instruction workflows.

Have a good understanding of the data flows and understand its lifecycle from client instruction to settlement execution.

Identify fraud risks and operational vulnerabilities in the process and propose/implement robust preventive controls.

Project & Contribution Responsibilities

Project Leadership - Own end-to-end delivery of SSI and Call Back projects (system migrations, automated verification tools, regulatory roll-outs) from concept through UAT, implementation, and post go-live support.

Cross Functional Collaboration - Actively participate in operational procedural reviews, staff meetings, and business partner forums to surface change requirements and alignment opportunities across the three global regions.

System & UAT Involvement - Contribute to system change initiatives, user acceptance testing (UAT), and new security tool onboarding, ensuring that functional specifications meet strict data governance and fraud prevention standards.

Business Partnership Development - Propose and pilot innovative partnership models with Business Units and onshore teams to improve the security of dataflow, reduce manual intervention, and enhance service quality.

MIS/KPI Reporting - Produce ad hoc Management Information System (MIS) and KPI reports as requested by senior stakeholders, providing clear insights and actionable recommendations regarding settlement risk.

Technical & Behavioral Competencies

Technical Qualifications

Bachelor's degree (or equivalent) in Finance, Computer Science, Engineering, Business Administration or a related discipline.

12-15 years of progressive experience managing teams in the BFSI (Banking, Financial Services & Insurance) sector.

8 + years of deep expertise in the settlement instruction (SSI) domain and fraud prevention/verification processes.

Strong working knowledge of a bank's internal control framework and fraud mitigation protocols.

Prior exposure to the financial services industry, especially corporate banking, global markets operations, or payment security—is highly preferred.

Advanced proficiency with Microsoft Office: Excel (pivot tables, advanced formulas, macros; VBA a plus), Word, PowerPoint, SharePoint, Outlook.

Excellent written and verbal communication skills in English; able to present complex risk and data concepts to senior leadership and external regulators.

Behavioral & Leadership Attributes

Team-player with a proactive, "roll-up-your-sleeves" attitude.

Highly analytical and detail-oriented; able to identify subtle anomalies that could indicate fraudulent activity or settlement risk.

Customer-centric—skilled at managing expectations, timelines, and service-level agreements for internal clients across multiple time zones.

Strong multitasking ability; adept at prioritizing competing demands while meeting critical settlement deadlines.

Structured and organized in day-to-day work; maintains impeccable documentation and audit trails for regulatory compliance.

Collaborative and solution-driven; builds consensus across geographies and functions to deliver win-win outcomes.

Change champion—comfortable leading people through transformation, automation, and AI-enabled verification initiatives.

Resilient leader who can motivate a large, distributed team and sustain high performance under pressure.

Team Management Scope

Size & Geography: Directly manage professionals spread across India COE (supporting all 3 global regions).

Leadership Activities: Recruit, onboard, develop and retain talent; conduct regular performance reviews; foster a culture of collaboration, accountability and continuous learning.

Communication: Ensure consistent, timely communication of goals, priorities and performance results to all team members and regional leads.

Specific Qualifications:

Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.

Expert in English language (verbal and written)

Advance knowledge of Microsoft PowerPoint and Excel suite

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills:

• Client focused
• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Ability to synthetize / simplify

Transversal Skills:

• Ability to develop and adapt a process
• Ability to understand, explain and support change
• Analytical Ability
• PowerBi (good to have)

Education Level: Masters Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.