About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The BNP Paribas Group's IT department (IT GROUP) aims to ensure the overall consistency of the Information System (IS) with the Group's strategic objectives, while improving the management and control of operational risks. 

The role of IT includes, among other things, providing an enhanced customer experience, accelerating digitalization, and optimizing operational efficiency. Thus, IT GROUP has modernized the Information Systems by deploying digital levers to support the digitalization of the Group's Businesses and Functions: 

·       The delivery of digital levers (Cloud, API, Data, Digital Working, Tech watch) is effective, and the IT Market Place enables their deployment on a Group-wide scale, 

·       The security of the IT environment is evolving with a focus on cybersecurity risks and IT resilience to meet increasingly stringent regulatory requirements, 

·       The robustness of the Information Systems is improving with the implementation of standardized operational methods, 

·       Human capital remains at the center of our priorities, 

·       Operational efficiency is growing with a focus on process automation and industrialization, 

·       All these advances contribute to the Group's ambition to reduce its environmental footprint.

Thanks to these solid foundations, a new phase of the IT strategy is opening up, enabling the Group to address a dual challenge: accelerating the adoption of innovative solutions around data and Artificial Intelligence (AI), and ensuring the interoperability and security of Information Systems. 

To meet these challenges, IT GROUP is adapting its organization and remaining in line with that of the Bank. This evolution is based on five main levers: 

·       Technological innovation through data and AI: ensuring excellence in innovation through research and development of skills, relying on specific governance. This involves structuring technical foundations to the state of the art in order to accelerate experimentation, the construction of innovative solutions, and their adoption on a large scale by the Business and Functions, 

·       Cybersecurity: continuing to protect the Bank and its customers in terms of Cybersecurity and Cyber Fraud, in line with regulatory requirements, 

·       Infrastructure and Production: creating synergies, accelerating industrialization, emphasizing interoperability, and improving the resilience of Information Systems, while controlling risks, 

·       Payment and Card Services: meeting the challenges of the industry by ensuring optimal alignment and end-to-end execution of strategic programs among all Group stakeholders, 

·       Operational excellence: gaining efficiency, particularly in financial terms, to continue optimizing expenses.

Job Title:

Observability Support Engineer

Date:

30th July  2025

Department:

ITG ITGP STA India

Location:

Mumbai

Business Line / Function:

STA India - Global Monitoring & CT

Reports to:

(Direct)

ITG ITGP STA India Manager

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information System’s resilience.

Within the division, the domain Global Monitoring & Log Analytics oversees Global Production Observability Systems and provides platforms and services around Elasticsearch, Splunk and Dynatrace technologies.

This domain includes the following key services: 

·       Global Monitoring, providing Dynatrace services

·       Splunk (decommissioning by and of the year)

·       Logs As a Service, providing log management platform “as a service” based on Elastic stack (Elasticsearch, Kibana, Fleet, Elastic Agent, Logstash, Ingest pipelines) and Kafka technology.

·       Elastic As a Service, providing 

o   Elasticsearch (+Kibana) dedicated specific clusters for some applications on its servers

o   Elasticsearch dedicated standard clusters on dMZR (based on an IBM Cloud product)

·       CyberSOC central data platform (Databus based on Kafka+Logstash, and DAP based on Elasticsearch)

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Observability Support Engineer will be integrated closely in the STA04 domain’s SRE & Data Engineering team members which are in charge of:

·       Keeping a monitoring/alerting system to correctly manage infrastructure of our internal services (Log as a Service, Dedicated Elasticsearch cluster as a service, Global Monitoring)

·       Manage data preparation on observability metrics to take maximum benefit from it

·       Create and make evolutions of specific alerts and dashboards on our components and services, with high level and top/down approach, to provide best quality of service

·       Define house keeping procedures and surveillance, including morning and evening checks

·       Implement SRE approch (SLI/SLO for quality/perf improvment and reduction of incidents rate and impacts)

Responsibilities

Direct Responsibilities

·       Take care of our infrastructure of our internal services (Log as a Service, Dedicated Elasticsearch cluster as a service, Global monitoring) and ensure that performance and features are ok for our customers

·       Provide support for our customers (incident management, help on usages)

·       Make evolutions and enrich our end-user and internal documentation

·       Identify bugs or needed evolutions on our services for our customers to have an easier and richer solution, and for our team to reduce manual and/or recurrent actions

·       For a predefined applications scope take care of ITSM processes based on ITIL framework: 

o   Incidents 

o   Requests 

o   Changes 

·       Ensure that SLA targets are met for above activities 

·       Handover to Paris teams if knowledge and skills are not available in ISPL 

General Responsibilities

·       Contribute to the knowledge transfer with Paris teams

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions

·       Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

Technical & Behavioral Competencies

Mandatory Skills

·       Expertise on usage and administration of observability systems (Elasticsearch, Kibana, Grafana, Logstash, Kafka, Dynatrace, or others…)

·       Decent knowledge of modern observability practices (SRE, Log Management, SLI/SLO, Synthetic, APM, RUM …)

·       Good knowledge on containerization technologies (Docker, Kubernetes, Nomad, OpenShift)

·       Medium level knowledge in script development (Python, Shell, PowerShell, …)

·       Medium level knowledge in Ansible and Ansible Tower

·       Common knowledge of CI/CD tools like gitlab, gitlab runner, jenkins, ….

·       Understanding of ITIL or similar ITSM frameworks & tools

·       Experience with Service Now ticketing system

·       Experience in Agile framework and tools (e.g., Jira, Confluence, etc)

·       Basic about microsegmentation (Illumio) and secured environments and safes (Vault)

·       Good written and spoken English

·       Ability to measure and identify areas for improving Quality and overall Delivery

·       Capable of communicating efficiently

Good to have Skills

·       Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

·       Basic knowledge of RedHat Linux administration and performance management

·       Experience with any cloud platform (preferably IBM Cloud).

·       Ability to make contact with Paris team in case of difficulties, lack of information or any other problem where getting more information could help on solving issues or risk limitation

·       Good Team Player

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Decision Making

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Analytical Ability

Ability to set up relevant performance indicators

Ability to anticipate business / strategic evolution

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)