Job Title: Head of Cash Management Client Servicing  

Business Unit: CIB ITO Client Service

Contract Type: Permanent 

Location: Sandyford, Dublin (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness:

• Agility: we want to behave more simply to embrace useful innovation and digital transformation
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
• Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
• Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work:

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
• Expertise: We build upon our recognized and expanding knowledge of our teams
• Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
• Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect

Role

• As Head of local Cash Management Client Servicing your role is to guarantee the timely delivery of Cash Management Servicing activities for all Corporate Clients. 
• You lead teams of Account Managers, CCS Analysts and Aviation Support Officers who ensure the efficient delivery of high quality service to clients in the management of their current accounts and Cash Management services. You will leverage on all BNP Paribas capabilities to ensure the most appropriate solutions are offered to our clients with the highest ethic and conduct standards. You will also be responsible for implementing the Cash Management Servicing strategy locally to contribute to position BNPP as a global leader for Cash Management in the market
• The Scope of Clients include both Irish Clients and European Clients as assigned to the Team in Ireland. In this respect ; the role has a high accountability link to Head of CM in Ireland and also to the CM Teams located in the respective European Countries. Managing the Team availability according to the respective Working Day Calendars

Key Responsibilities

Management Overview 

• Manage the day‐to‐day activities ensuring, targets are achieved and contribute to the performance of Servicing teams. Analyse and monitor team activity and report accordingly 
• Ensure the management of teams performance, mentoring and resourcing to maintain a best in class service
• Engage and collaborate with all Support & Servicing teams (e.g. Local Ops , Lisbon Servicing teams, etc.) with aim to improve coordination & communication                     
• Ensure teams organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiative
• Ensure close collaboration with EMEA CM Servicing Head to accompany the new organisation implementation and to run the activity efficiently within the whole CM servicing ecosystem 
• Organize the Team Schedule in line with the Client Working calendar – meaning ; the rotation scheduling of the Team covering the Service required on Irish Bank Holidays                                                                                               

Develop quality of service 

• Maintain regular communication with clients, team leaders to keep them advised of progress with service delivery and any other material issues arising
• Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance and Daily Servicing processes                                                                    
• Initiate changes to improve productivity and quality or reduce operational risk           
• Implement the Cash Management Servicing strategy locally to ensure a best in class service                                            

Risk monitoring and control 

• Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done
• Ensure all controls, procedures and risk assessments reviewed and validated annually and define control plans to mitigate risks
• Risk control: ensure all incidents are tracked and monitored on the relevant system
• Ensure risk associated with the teams activity is assessed and validated with in accordance with the risk RCSA process
• Define, implement and maintain activity metrics and reporting
• Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs    
• Report issues and achievements to Management, and record the relevant items in the internal reporting tools
• Ensure action plan is defined and implemented to improve service based on indicator results                     

Team development     

• Directly Support & Encourage – Professional Development & Learning within the Team
• Develop the KnowledgeBank Resource for the Team – and animate the Community   
• Perform regular review on teams performance and formalise these through 1-2-1 and semi-annual and annual reviews   
• Set Objectives which are measurable and deliverable – monitored by the team manager alongside performance review  
• Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams
• Define, review and roll-out training plan to continue to develop teams members

Qualifications & Experience required for this role

• Proven track record in People Management & Leadership in a transformation environment with a strong knowledge of Cash Management Solutions
• Strong service delivery mindset
• Autonomous leadership 
• Strong communication skills
• Ability to influence and bring people along

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities
• Development and mobility is actively encouraged. We are a learning company - there is real opportunity to grow, develop and expand your skills, experience and career path
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.