GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

Design, develop and Maintain all modules, components and applications within the ServiceNow Platform (ITSM Tool).

Define, setup and Develop into ServiceNow Platform to fit with the Enhancements and Evolutions requested by SNow vendor, IT Management and the BNPP Business requirements.

RESPONSIBILITIES

·         Configure ServiceNow following ITIL best practices

·         Control and release the enhancements provided by projects

·         Improvement of various processes : Incident, Problem, Service Request, Change, Application Portfolio Management, Knowledge, Service Portal, CMDB and Asset Management (Service Management Suite end-to-end)

·         Training, Mentoring and Coaching the ServiceNow Support team on the use of the new features

·         Manage problems, incidents and changes related to the SNow platform

·         Good ability to investigate issues

·         Good knowledge about SNow “Out of the Box” release and features

·         Create and configure Script Includes, API, Business Rules, UI Polices, UI Actions, Client Scripts, ACL's, UI Pages, UI Macros, Script Includes, etc.

·         Adheres to existing platform governance process for support and maintenance

·         Works closely with existing governance teams as a team member (Solution Architect, Development Coordinator, 360 degree ITSM services, Product Owners, ITSM teams)

·         Provide L2/L3 support for the ServiceNow platform

·         Resolve ITSM Production support issues in ServiceNow

·         Monitor Health, usage and overall compliance of ServiceNow and its applications

• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production

REQUIREMENTS

• Studies

ITIL V3/V4 Foundations certification.

Web Application Development.

• Experience

The candidate should have 1 – 3 years’ experience within an IT Service Management team.

1-3 years of experience providing configuration and customization of the ServiceNow platform, including screen tailoring, workflow administration, report setup, and data imports.

• Languages

High English spoken and written fluent (B2/C)

French spoken and written will be valued

SKILLS

• Technical

ServiceNow Certified Application Developer and ServiceNow System Administrator Certification.

Good understanding of Configuration Management theory and its usage/benefits to other IT processes

ITIL understanding and qualified to at least Foundation level.

Proficiency in Web Development tools like JavaScript, HTML, CSS, and AJAX, along with experience in web application development and ServiceNow platform functionalities.

• Transversal & Behavioral

Eager to learn.

Analytical mind-set.

Ability to work well under pressure, ability to work autonomous and in team environment.

Good interpersonal and communication skills.

Strong problem solving, decision-making, and analytical abilities.

Flexibility to work with a variety of personalities and styles.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.