Collections Support Manager

We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

You're stepping into a role where you'll be the key link between our suppliers and the internal collections team. Your focus will be on ensuring that suppliers have the right information to do their jobs effectively, tackling queries and enhancing efficiency in our processes.

Some of your key responsibilities will include:

• Manage queries from suppliers and ensure timely resolutions
• Conduct weekly catch-ups with suppliers to address challenges and improve service
• Monitor and analyse accounts on hold to identify and resolve issues
• Implement processes that balance regulatory obligations with customer needs

What we're looking for

You're someone who thrives on collaboration and enjoys problem-solving. You're proactive in seeking improvements and understand the importance of effective communication with suppliers to deliver excellent service to our customers. You are a natural leader with a passion for helping your team develop and thrive in their roles.

You'll also be able to demonstrate:

• Experience in managing supplier relationships and resolving queries
• Strong analytical skills to monitor account statuses and identify trends
• Ability to implement process improvements for enhanced efficiency
• Familiarity with quality assurance practices and governance in supplier management

The package

We offer a basic starting salary of up to £40,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with enhanced employer contribution of up to 10%
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Initial phone screening with a member of our Talent Acquisition team 
• In-person interview with scenario-based questions to assess your problem-solving skills
• Final interview to meet the team and discuss your vision for the role

If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.

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