About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

  The BancsEA application encompasses settlement activity processing (Clearing), securities portfolios management (Custody) and credit monitoring activity. Its objectives is to provide a unique application to be deployed on all required branches built on new technologies (Bancs/Java/J2EE), allowing thus to face more important volumes, to lower unit costs and to offer a more enhanced system functionally speaking for users. BancsEA is to become the key application on BP2S and covering ASIA branch now and in future European branch

Job Title:

Senior Support Analyst

Date:

Department:

CIB-BP2S

Location:

CHENNAI

Business Line / Function:

APS/BANKING SERVICE

Reports to:

(Direct)

NA

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

The Senior Support analyst will be responsible to:

- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

- Develop a good understanding of the existing application (functional and technical)

- Participate in any specific improvement on this support deliverables

- Finding gaps in procedure and fixing the same

Responsibilities

Direct Responsibilities

·     Monitoring and Supporting the day to day activities

·     Adherence to documented procedural standards.

·     Fully responsible for key activities within the agreed SLA and ITIL process.

·     Escalate issues, which cannot be resolved, in a timely manner.

·     Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.

·     Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.

·     Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

·      Resolve user queries

Contributing Responsibilities

·     To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.

·     Coordinates with infrastructure teams to create / upgrade / decommission specific environments

·     Maintain Knowledge base and share experience with support team members.

Technical & Behavioral Competencies

·         Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·         Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience

·         Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·         Prior experience in application support, Monitoring jobs

·         BANCS application knowledge would be highly appreciated

·         Technical competency in the following:

o   Proficiency in Oracle/Sybase database - SQL & PL/SQL

o Knowledge on Cloud concept like Ansible , Devops concept is well advantages

·         Prior experience of working in Unix environments and Shell scripting

· Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others

·         Inclination to understand and learn application/business functionality

·         Fast learner, Team player, autonomous

·         Excellent analytical skills

·         Good communication skills and confidence

Specific Qualifications (if required)

·         Understanding of ITIL framework

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage a project

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

NA