Job Title: Support Analyst

Department: IFS FA APS

About Business line/Function:  Job will be to work in the production support environment by resolving the issues raised by business teams. And also to keep the applicaiton up and running for business.

Position Purpose: The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances.

Responsibilities

Direct Responsibilities

¡ Individual contributor role.

¡ Collaborate with Operation team for queries resolution.

¡ Diagnose and troubleshoot system to resolve defects. 

¡ Manage stakeholders expectation.

¡ Request Management

¡ Incident, Problem & Change management

Contributing Responsibilities

¡ Individual contributor role.

¡ Collaborate with Operation team for queries resolution.

¡ Diagnose and troubleshoot system to resolve defects. 

¡ Manage stakeholders expectation.

¡ Request Management

¡ Incident, Problem & Change management

Technical & Behavioral Competencies

¡ Basic and awareness on Capital Markets, Securities Services

¡ Knowledge of Mutual Funds workflow and operations will be an advantage

¡ Communication Skills

<insert text here>

Specific Qualifications: Graduation in Commerce or Business Management

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Skill 1 - Ability to collaborate / Teamwork
• Skill 2 - Client focused
• Skill 3 - Critical thinking
• Skill 4 - Ability to synthetize / simplify
• <Insert more skills as necessary>

Behavioral Skills: 

• Skill 1 - Analytical Ability
• Skill 2 - Ability to develop and adapt a process
• Skill 3 - 

  Ability to manage a project

• Skill 4
• <Insert more skills as necessary>

Education Level: <insert text here>

Location: <insert text here>

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.