What is this position about?

Account Management team plays a critically important role in partnering and supporting Front-Office to onboard clients, open new accounts (which is a business strategic priority) and to manage the client account lifecycle (account opening, review/ recertification). 

What would be your typical day at BNPP Paribas look like? 

Account Specialists will work closely with Relationship Managers and with other stakeholders such as Client Management and Compliance to ensure that the whole client account lifecycle management is performed consistently, in compliance with regulatory and internal policies, and at the same time in an efficient manner, notably with a high level of quality and a quick turn-around time. 

Account Specialists may be in direct contact with the clients in order to smoothen the entire flow and attain a seamless client experience, in coordination and under the close supervision of the relevant RMs. In terms of process, Account Specialists will act as the 1st level (“Maker”), while Client Management will be the checkers.  

The Account Management team is under the COO domain, and has a strong link with Clusters / Markets.

Primary Role Responsibilities

Account Opening / Account Review 

- Ensure that the onboarding and review requirements are in accordance to Bank’s AML/KYC standards and regulatory requirements

- Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

- Review and corroborate KYC information submitted by RM and/or directly from client

- Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/ tasks as well as related checklists, forms and reports related to the account  to allow approval of the account

- Oversight the end-to end account opening/ review process of the account. Engage appropriately and efficiently with other relevant stakeholders such as Compliance and Client Management if necessary to enable account opening/ review are completed in an efficient and timely manner

- Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

Other contributions

Client contact & Administrative support for Account management matters only 

•    Answer clients’ phone calls in a professional and prompt manner; ensure proper follow-up until the enquiries are addressed. Have an appropriate understanding of the client’s background

•    Meet clients (under RM supervision) and/or provide assistance in organizing client meetings for account management matters only

•    Prepare documentation for clients with a high standard of care and diligence

•    Lodge promptly and accurately the contact reports, get them reviewed by the account manager/Team Head/Market Head (as and when applicable or required)

•    Take care of queries from internal/ external parties

Change Management Support

- Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

- Provide feedback and suggestions to relevant parties to improve the processes. Strive for continuous improvement to enhance the efficiencies of the processes in order to meet the KPI collectively with different stakeholders.

- Communicate to RMs on a need-to-know basis of any changes impacting the Account Management work processes

Control Aspects

•    Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

•    Comply with regulatory requirements and internal guidelines.

•    Responsible for reporting all incidents in relation to Account Mgt matters according to the internal policy

What is required for you to succeed?

- Excellent interpersonal skills to manage relationships with various stakeholders and clients 

- Ability to be client-centric while balancing business needs and controls

- An efficient solutions provider with strong analytical and creative problem-solving skills

- A team player with good initiative

- Familiar with Wealth Management organization 

- Good report writing skills and detailed oriented 

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year