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Allgemeine Informationen

Stelle#
123456789010116121
Land
Polen
Region
Mazowieckie
Stadt
Kraków
Vertragsart
Befristet
Berufliche Branche
F15 - OPERATION PROCESSING
Erforderliche Berufserfahrungen
Bereits Berufserfahrung

Beschreibung

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.

Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.

It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.


CapLink Private Web Portal - Client Service Desk (Senior) Specialist


Requirements:


  • Preferably 2 years of experience in banking / financial sector 
  • University degree
  • Fluent working knowledge of English
  • Independence in the performance of entrusted tasks;
  • Ability to work effectively as a team player & to active listening and persuasion
  • Numerate and analytical skills
  • Ability to synthetically formulate conclusions
  • Excellent organisational & communication skills
  • Stress resistance and ability to work under deadlines
  • Commitment and creativity in action
  • Knowledge of legal acts related to the financial / banking sector


Responsibilities: 

  • Support on-boarding process, verifying that all the requirements are in place for client & internal & external user setup
  • Perform and manage parameterization of the user access management (creation/modification) between NeoLink and CapLink
  • Provide technical & analytical service support for Private Capital clients using the web portal
  • Perform & Execute users access rights reconciliation / control checks & Monthly KPI’s
  • Monitor and answer incoming client queries related to the web portal usage & user set up/access
  • Manage operational requests according to local and global procedures to mitigate risks and comply with internal policies and controls
  • Direct or consult client’s operational query (contents related) with Operational Team as needed 
  • Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases
  • Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
  • Support Client Onboarding members, verifying that all the requirements are in place for client setup
  • Participate on CapLink Private release management activities


What we offer:


  • Hybrid work mode, 50% working from home within a month
  • Equivalent for remote work expenses (120 PLN per month)
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • MyBenefit Cafeteria Platform
  • Life insurance
  • Car parking availability in the office building
  • Trainings and development opportunities