GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.

ABOUT THE JOB

MISSION

• Business Area/Department Overview
  • The current application production support is based in Madrid for Global Banking European local application support and maintain over 260 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilizing various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.
  • Members of the team work with a wide variety of core technologies, in-house and third-party systems.

• Purpose & Scope of the role

In line with the overall BNP Paribas sourcing strategy, this role will be in Spain as part of a Madrid based team.

The role is also to ensure a high-quality level of services for all these applications and their users. It includes involvement in:

• Manage team effort and ensure effective delivery of services.
• Supervise support activities, service delivery, engage in disaster recovery (DR) and IT Continuity activities guidelines.
• Manage escalations related to Production across IT applications and drive stakeholder communications.
• Manage production issues down situations under tight SLA deadlines.
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues.
• Manage various production support roles (technical L1/L2/L3).
• Coordinate the resolution between production department / Central department / users.
• IT Cybersecurity and Continuity Management.
• Obsolescence and Asset management.
• Projects Management

The APS Project Team Leader will be responsible for the successful operative of IT APS projects and L3 application support across the defined perimeter.

The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.

RESPONSIBILITIES

 Essential:

·        Experience on production support activities (>5 years)

·        Incidents/Problem/Change Management

·        Train/mentor other members of the team for support activities

·        Suggest & implement continuous improvements for automation and monitoring

·        Good Communication and Escalation

·        IT Continuity Management

·        Capacity Management

·        Asset & Obsolescence Management

·        Support to Development Project Team

·        Coordination Capabilities

·        Planning, Implementation and Documentation of Production Workflows

·        Proficient analytical and troubleshooting abilities

·        Taking ownership and resolution focused

·        Ability to build relationships across internal and external teams

·        Ability to manage high pressure situation, analyse, prioritise and multi-task

·        Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

·        Analytical and interpersonal skills. 

·        Consider the implications of actions on colleagues, partners and clients before making decisions, and escalate issues to the manager when unsure

·        Good interpersonal skills and team player

·        High energy level coupled with a desire to take on responsibility

·        Highly motivated in achieving results in whatever the environment conditions. 

·        Good project management skills.

REQUIREMENTS

• Experience
  • Application Production Support
  • Proficient knowledge of incident, problem and change management skills (ITIL concepts)
  • Continuity Management
  • Capacity Management
  • Asset & Obsolescence Management
  • Support to Development Project Team
  • Project Coordination, Planning, Implementation and Documentation
  • Proficient analytical and troubleshooting abilities
  • Ability to build relationships across internal and external teams
  • Ability to manage high pressure situations, analyses, prioritize and multi-task
• Languages
  • Excellent command of English - Written and verbal

SKILLS

• Technical
  •  Windows and Unix/Linux skills
  • Application Servers: IIS, WebSphere, JBoss, Citrix
  • Database knowledge: MS-SQ and Oracle.
  • Scheduling tool: Autosys and PowerShell scripting
  • Monitoring tool: Dynatrace or equivalent
  • Ticketing tools (ITSM, Jira…)
  • Microsoft tools (advanced Excel, Word, Powerpoint, OneNote…)

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.