Mission objectives

BNP Paribas is launching a call for tenders to find an Implementation Manager profile to assist clients in the implementation of eBanking Trade finance solutions & ensure level 1 support of such Ebanking front end assets within the CIB EMEA scope.

Context of the consultation / mission

In close collaboration with the CIB EMEA sales teams and the Trade Finance Competence Center, and within the Trade Customer Support teams, the Implementation Manager's & support missions are part of a proactive approach to digitalization of Trade Finance customers. This eBanking Implementation activity is complementary to the other activities of Trade Customer Support (TCS) which manages the support and technical set-up of customers on BNP Paribas' Global Trade Finance Channels:

• Connexis Trade, an eBanking platform managing documentary credit operations.

• Connexis Guarantee, a platform allowing customers to select and request the issuance of Guarantees, to follow the issuance as well as consult the guarantees already issued.

• Swifnet an eBanking platform managing guarantees operations.

• The DWINGS client front-end, known as “Connexis Guarantee Reporting”, a tactical solution allowing the DWINGS back-office to be opened to the bank's clients to give them visibility on their guarantees.

The mission will be structured around the following activities:

1. The proper management of end-to-end customer projects for the implementation & support of eBanking solutions, in close collaboration with the customer relationship manager.

- Identification of the scope of the project, in agreement with the client and the relationship manager.

- Project execution, consolidation and updating of project progress monitoring tables

- Weekly reporting on the progress of projects with local and central stakeholders.

2. Promotion and presentation of eBanking tools to customers, always in collaboration with Trade Relations Managers.

- Presentation of the tool's functionalities, carrying out demonstrations with customers, explanation of the onboarding processes necessary for the implementation of the solution.

3. Expertise in eBanking tools and associated onboarding processes:

- Mastery of the functionalities of eBanking tools & support

- Expertise of stakeholders and their roles

- Mastery of onboarding and support processes for eBanking tools

4. Management of contracts with customers

5. Ensure completeness and relevance of customer registration forms with the information necessary for the technical setup of eBanking platforms.

5. Registration of customer contracts in the various eBanking systems, creation of users, activation of interfaces with the bank's other systems

6. Management of stock recovery of active customer transactions

7. Support & assist any clients needs in relation with those ebanking tools acting as an Level 1 suport.

Beyond mastery of project management, the candidate must be rigorous, organized and have the ability to manage multiple projects and priorities in parallel. He must demonstrate an ability to carry out actions effectively until their conclusion. With good interpersonal skills, he will be able to operate in a cross-functional context and lead discussions with multiple people at the same time.

Knowledge of the banking profession or even Trade would be an undeniable plus. Fluent English is mandatory. Ease of communication and the ability to make “Cold Calls” is highly appreciated.

The required experience is at least 3 to 5 years. The corresponding profile is CF2 or CF3.

Languages :

-        English

-        French

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.