About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The main responsibility of Functions OPS organization is to provide applications production support services.

A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the PF OPS team will be primarily responsible for following activities:

·       Application /Infra Incident Management

·       Application/Infra Request Fulfilment

·       Application/Infra Change implementation

Job Title:

Application Production Support 

Date:

Jan 2025 

Department:

ITGP Operations 

Location:

Mumbai / Chennai 

Business Line / Function:

Group Functions 

Reports to:

(Direct)

ISPL ITG OPS

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

The team’s scope will be expanded in the future beyond the first set of activities described. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).

Responsibilities

Direct Responsibilities

Contributing Responsibilities

Technical & Behavioral Competencies

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Personal Impact / Ability to influence

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process 

Ability to anticipate business / strategic evolution

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)