Job Title: Senior Support Analyst

 Department: CIB – IT – GB -Banking Platform Application Production Support (BP-APS)

 About Business line/Function: CIB IT Production Support

 Position Purpose:

Functional Support: Scope: Regional & Central Applications.

·         Provide applications with functional support to business users.

·         Identify and implement to most efficient configurations and solutions to address business requirements.

·         Incident & Problem management: Perform 1st level and 2nd level analysis.

·         Change Management: verify changes and execute them within applications production environments.

·         Proactive monitoring of the region’s payment channels and core banking systems.

Application Production (technical Support): Scope: Regional & Central Applications 

·         The Production team is in charge of the maintenance of all the Global Banking applications including core banking and Trade and is the guarantor of its sanity.

·         Maintain and plan DR / Live-play exercises.

·         Manage/resource Obsolescence tasks, technology transformation projects.

·         Maintain the Applications Sec-ops best practices and procedures.

·         Monitor and support the core-banking batches (daily/monthly).

·         Plan and follow-up the changes executions with the local and central teams.

·         Ensure the sanity and the viability of Production/staging/ and DR environments.

·         Meet goals and KPIs as set by the department manager.

Responsibilities

Direct Responsibilities

Functional & Technical Support

* Provide L1 and L2 functional support for major banking applications across the Middle East and Paris.

* Manage Incident, Problem, and Change Management processes via ITSM tools.

* Monitor core banking batches (daily/monthly) and regional payment channels.

* Write technical and functional requirements for business requests and perform impact analysis for production changes.

2. Production & Infrastructure Management

* Guarantee the sanity and viability of Production, Staging, and DR environments.

* Plan and execute Disaster Recovery (DR) and Live-play exercises.

* Perform database/application tuning and performance monitoring.

* Manage technology transformations, obsolescence tasks, and Sec-ops best practices.

* Coordinate with local vendors for third-party application support.

3. Operations & Governance

* Ensure accuracy and timeliness of End-of-Day (EOD) and End-of-Month (EOM) processing.

* Maintain comprehensive production dashboards, technical documentation, and user guides.

* Manage the migration of production assets and oversee software enhancements/testing.

* Provide regular reporting to the Head of Team on KPIs and incident status.         

Technical & Behavioral Competencies

Technical Competencies

Core Skills (Mandatory):  Oracle (SQL & PL/SQL), Unix Shell Scripting, Windows Server, MS SQL Server Architecture.

Networking: HTTP, HTTPS, FTP, SFTP, CFT.

Web Servers: - IIS and Tomcat.

Frameworks: - ITIL (Certification preferred); strong knowledge of Incident/Change/Problem management.

Preferred Tools: - Autosys, Business Objects, WebSphere, XML, HTML.

Behavioral Competencies

* Strong collaboration and teamwork skills.

* High attention to detail and rigor.

* Excellent oral and written communication.

* Ability to mentor and share knowledge with new team members.

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.