About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

• Factories Services is a team responsible for providing production services to different Dev/APS teams.
• Supports Tools like Jira, Confluence, Jira Align.
• Manage non-production environments of multiple trading applications
• Support monitoring platforms like Geneos and Dynatrace
• Crisis and Command center for Critical Incidents and communications.

Job Title:

Senior Support Analyst

Date:

16/Jun/2025

Department:

CIB ITO - Production - Domain - Technical Office & Expertise - Factories Services - DataOps Services - ISPL - India (BNPP ISPL)

Location:

Mumbai

Business Line / Function:

CIB ITO - Production - Domain - Technical Office & Expertise - Factories Services - DataOps Services 

Reports to:

(Direct)

Grade: 

(if applicable)

NA

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like – Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools.

Responsibilities

Direct Responsibilities

·         Atlassian Jira set-up & configuration (Installation, security, Administration, Plug-in’s, JIRA Rest API’s knowledge)

·         Atlassian Confluence set-up & configuration (Installation, security, Administration, Plug-in’s, Confluence Rest API’s knowledge)

·         Integration of JIRA & Wiki with other Atlassian Tools (Bitbucket/Jenkins/Bamboo)

·         Knowledge on Ansible/Groovy Scripting/Script Runner

·         Liaising with Infrastructure and IT Security teams to open appropriate ports and routes

·         Writing automation scripts (Unix Shell / Windows PowerShell / Python)

·         Mange the platform/tools in run mode – Jira and Confluence (non-inclusive list below)

·         Onboarding applications / users to central platform

·         Support application teams for platform related issues/performance tuning 

·         Tool Administration, version / plug-in upgrade – testing, roll-out

·         Set-up and run housekeeping jobs (clean-up, archive etc.) 

·         Help optimize the end-to-end process

·         Knowledge of file transfer protocols like CFT, FTP and SFTP.

·         Delivery focused and positive problem-solving attitude

·         Good experience with Ansible

·         Good experience in automation using Ansible, Python and Jenkins

·         Desire to learn new technologies

·         Being able to translate business requirements into actionable tasks

·         Strong time management and prioritization

·         Experience in setting up KPIs and reports to measure platform and service performance

·         Able to demonstrate initiative and flexibility.

·         Fluent in English.

·         Degree educated.

Contributing Responsibilities

·         Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).

·         Experience with Atlassian products (Jira, Confluence, Jira Align) & Jenkins

·         Experience architecture design, configuration management, system setup (Linux/ RedHat).

·         Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.

·         Investigate incidents and determine root causes in application (web front-end, JVM...), databases (Oracle) and system (Linux).

·         Upgrade activities of different tools.

• Incident Management and Reporting.

Technical & Behavioral Competencies

·         Production Support Experience

·         Performance Management

Specific Qualifications (if required)

Bachelor or higher degree

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Organizational skills

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to inspire others & generate people's commitment

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)