We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland. It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

Transfer Agency Business Manager

Requirements:

• Minimum 5 years experience in Financial Services, preferably within Transfer Agency or fund‑services operations.
• Proven expertise in Management‑Information, KPI development and reporting at a global level.
• Advanced Power BI skills (data modelling, DAX, visualisation) and strong Excel capabilities.
• Excellent PowerPoint presentation skills for executive audiences. 
• Fluent English (written & spoken); additional languages are a plus.
• Strong analytical, problem‑solving and quantitative thinking.
• Demonstrated ability to manage head‑count, budgeting and unit‑costing processes.
• Experience driving AI or data‑strategy initiatives and working with data‑warehouse / “Data Factory” environments is nice to have
• Project‑management competence (formal certification such as PRINCE2, PMP or Agile is a plus).
• Excellent communication, stakeholder‑management and influencing skills; ability to work with senior leaders across global locations.
• High attention to detail, discretion with sensitive information and a proactive, self‑motivated attitude.

Responsibilities:

• Own the core MI suite (KPIs, volumes, FTE, unit‑costs, financials, incidents) and keep the strategic reporting roadmap up‑to‑date.
• Produce executive‑level dashboards and Power BI visualisations that combine head‑count, productivity, cost and performance data for senior‑management decision‑making.
• Track and report on efficiency initiatives, quantifying realised benefits and feeding results back into the TA industrialisation plan.
• Maintain the global reporting methodology for head‑count, volumes, productivity and KPI measurement across all TA locations.
• Manage the TA head‑count budgeting, reconciliation and planning process, ensuring alignment with the domain’s financial targets.
• Oversee unit‑costing, cost‑centre re‑charging and financial analysis, flagging cost‑drift and driving productivity improvements with each release.
• Coordinate AI and data‑strategy for the TA domain – act as the single point of contact for AI initiatives, data‑factory participation and future workflow‑application changes (COMBO).
• Lead the rollout of Smart‑Query enhancements in the client‑/investor‑query management system, delivering measurable efficiency savings.
• Maintain incident‑reporting, trend analysis and key risk‑indicator monitoring, escalating issues to the Global Process Owner and Senior Business Manager.
• Support BSO transversal initiatives and TA‑wide projects, providing analytical insight, sensitivity analysis and T+1 database reporting as needed.
• Prepare and deliver board‑level PowerPoint presentations, translating complex data into clear, action‑oriented messages for senior stakeholders.
• Act as the SPOC for all analytical, data and AI requests, ensuring timely, accurate responses and fostering a cohesive, data‑driven TA community.

What we offer:

• Hybrid work mode, 50% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities