About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

CIB Client Engagement and Protection IT (CEP IT) has focus on applications servicing Client Lifecycle management, Due Diligence /KYC , Customer Relation Management,  Service Request Management, Referential and Data Quality, Transaction monitoring, Reconciliation, Dat Platforms, and Anti-Money Laundering.  Technologies being used include Java, .NET, Angular, Informatica, PowerBI, Fenergo, Siebel, Actimize, Camunda, Drools on private cloud infrastructure. Agile and DevSecOps practices are widely used. Landscape includes projects that are a mix of established and some under transition to new platforms. 

Job Title:

Director, Head of Digital Client Journey 

Date:

17-Dec-2024

Department:

CEP IT

Location:

Bangalore

Business Line / Function:

Client Engagement and Protection IT

Reports to:

Direct:

Head of CEP IT India

Grade: 

(if applicable)

Director (D1)

Functional:

Global Head of Domain

Number of Direct Reports:

~6 direct span

Directorship / Registration:

NA

Position Purpose

Our Client Engagement & Protection (CEP IT) technology team is seeking for a Director to head the Digital Client Journey technology program and foster the overall growth and development of the Client Engagement & Protection technology franchise in Bangalore.

As a Head of Digital Client Journey, the ideal candidate would be a seasoned, international, and dynamic leader with a strong technology background, particularly in cloud architecture patterns. This individual should possess robust solution and software design skills, enabling them to effectively lead senior software engineers. With over 15 years of experience in the Financial Services industry, the candidate would bring valuable technical insights and expertise and great drive. While experience in the Know Your Customer, Transaction Monitoring or Customer Servicing and Relationship Management is not mandatory, it would be a valuable addition for the role. This combination of leadership, technical proficiency, and industry-specific knowledge would make them a perfect fit for the role. 

Responsibilities

Direct Responsibilities

• Ownership of the Client Journey digitalization domain, to deliver Investment Banking business ambition to re-design the tools supporting the end-to-end coordination of Client Onboarding, Recertification and Off-boarding
• Collaborate with senior management globally to align strategy and provide vision for the platform
• Being the most senior leader in CEP IT Bangalore, we expect the candidate to own, support and facilitate Client Engagement & Protection IT development in Bangalore (150-200 FTEs)
• Ensure transparency and effective communication across stakeholders 
• Propose, Review and Challenge Application Architecture and Design
• Monitor system performance and lead initiatives to optimize processes and technology.
• Identify and mitigate risks associated with technology, regulation, data security and privacy. 
• Provide mentorship and guidance to team members to develop junior team members and ensure successful project execution. 
• Manage budgets, succession planning, career progression, appraisal, and compensation

Technical & Behavioral Competencies

• 15+ years of experience in the technology domain for FinTechs, financial services, Investment Banking, and/or technology industries.
• Excellent knowledge about cloud design patterns and development principles, notably service oriented architectures.
• Prior hands-on experience around multi-tier architecture, system design, architecture, Java/.NET, workflow engines, caching, observability, database, development tools and frameworks. 
• Experience engaging with senior executives; navigating complex, global organizations; and fostering collaborative decision-making among senior stakeholders.
• Strong leadership skills and proven ability to manage large teams and develop talent.
• Excellent written and verbal communication skills, with strong ability to translate complex topics to simple and compelling narratives.
• Ability to multitask and operate with flexibility in a fast-paced environment to meet tight deadlines.
• Strong project management skills, delivery/result oriented and attention to detail.

Nice to have skills:

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:

Ability to synthetize / simplify

Decision Making

Attention to detail / rigor

Ability to deliver / Results driven

Transversal Skills: 

Ability to set up relevant performance indicators

Ability to develop and adapt a process 

Ability to inspire others & generate people's commitment

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level: 

 Master Degree or equivalent

Experience Level:

At least 15 years

Other/Specific Qualifications (if required)