• BNP Paribas Portugal is looking for professionals with relevant experience in Application deployment & support to support HR department in its digital transformation projects, as part of a permanent team in charge of critical HR Systems. If you are interested in IT tools and HR processes and you are keen on developing technical knowledge in HR dedicated systems, this job is for you

• Acquire and maintain a deep knowledge of the tool you are in charge of and its future evolutions
• Change management, gap analysis, training, follow up & test evolutions on tools, absorb releases, parameter settings in tool
• Help to manage the Change Requests backlog, advise Product owner on priority
• Evaluate with community the use of new functionalities pushed by providers (SaaS) and set up these functionalities in the tools
• Input to SaaS provider on requirements: Community of clients : suggestions, meetings, beta groups
• Change projects
• Project contribution capacity: experts that work on difficult tool requests (support / change) and can be used to contribute to major projects
• Deploy the tool you are in charge of in new entities
• Set up a support model
• Management of the administrator’s community (Sounding boards, Sharepoint,…) and keep good trust relationship with them
• Support Level 2
• Perform Run follow-up
• Collaborate with Group HR and IT teams based in Brussels 

• Master degree or equivalent professional experience
• At least 5 years of relevant experience
• Strong written and spoken communication skills in English is a must
• Good knowledge of French is an added value
• Ability to understand, explain and support change
• Ability to anticipate business/strategic evolution
• Ability to manage a project
• Analytical ability
• Ability to adopt & promote an Agile mindset
• Organizational skills
• Ability to synthetize/simplify
• Personal Impact/Ability to influence
• Critical thinking
• Ability to collaborate/Teamwork
• Human Resources - Human resources knowledge
• Knowledge of data
• Commercial Development & Customer Relationships - Customer complaints & questions management
• Digital Knowledge & Innovation - Digital knowledge & culture
• IT - Business/IT relationship
• MS Office
• Service Now

• The HR Tools team's mission is to deliver flexible, customer-oriented, high quality and cost-effective HR tools and services to BNP Paribas employees and HR teams. We are part of Group HR and based in Lisbon and Brussels. We work closely together with Group HR in Paris and the HR departments in more than 70 countries. These Group HR Tools cover the following HR processes: Learning & Development, Recruitment & Mobility, Performance & Career, Global Reporting, GHR referential. The department HR Tools is in charge of the deployment and support of Group HR tools (My Learning, About Me, Bwelcome, Navex and Medallia) as well as Group HR referential (RefOG/OPAL, EdgaHR/Sacha, JAD, Skilleo) and Global Reporting. For some of these tools/referential, HR Tools plays the role of Product Owner. HR Tools team is also in charge of animating the users’ communities, via Sounding Boards, Sharepoint management and other events. You will become part of a "squad" dedicated to an HR Tool, with members located in Brussels and in Lisbon, who work together daily in a strong collaboration to reach the same set of goals. Within this department, we are looking for an HR Tools Specialists, more specifically in the area of Learning. 

#LI-Hybrid 

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.