About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services

Job Title:

Client Service Representative

Date:

2025

Department:

Client Engagement & Financial Security - ISPL

Location:

Mumbai / Chennai

Business Line / Function:

CIB – Corporate and Institutional Banking

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Head of Client Services ISPL

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Responsibilities

1. Core Responsibilities

1.1 Client‑Facing & Operational Responsibilities

• Manage client‑ and auditor‑queries concerning audit confirmations, ensuring all requests are resolved within agreed SLAs.
• Maintain relationships with VIP clients and ensure a “‑of‑the‑range” service experience.
• Produce, validate and distribute audit statements across all relevant asset classes (e.g., Fixed Income, Equities, Derivatives).
• Parameterize audit reports in core systems (e.g., Bloomberg, internal portals) in accordance with current procedures and product‐specific guidelines.
• Execute daily controls (reconciliation, exception handling, audit trail maintenance) and monitor distribution channels (e‑mail, secure file‑transfer, portals).
• Continuously improve operational efficiency – propose, design and champion automation or workflow enhancements.

1.2 Project Management & Process Migration

1.3 Team Management & Leadership

• Supervise a team of analysts (or as required) providing day‑to‑day guidance, performance coaching, and career development.
• Define clear objectives and KPIs for each team member aligned with service‑level targets and project deliverables.
• Conduct regular one‑to‑one and team‑wide reviews, delivering constructive feedback and recognizing high performance.
• Foster a collaborative, innovative culture – encourage knowledge‑sharing, continuous learning, and proactive problem‑solving.
• Participate in recruitment, onboarding and training, ensuring the team has the requisite technical and behavioral competencies.
• Act as escalation point for complex client issues, operational incidents, and project‑related queries.

1.4 Contributing & Collaborative Responsibilities

2. Technical & Behavioral Competencies

Specific Qualifications (if required)

•        2+ years in a client facing role

•        Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.

•        Expert in English language (verbal and written)

•        Advance knowledge of Microsoft PowerPoint and Excel suite 

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Client focused

Ability to collaborate / Teamwork

Communication skills - oral & written

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Ability to understand, explain and support change

Analytical Ability

Choose an item.

Choose an item.

Education Level: 

 Master Degree or equivalent

Experience Level

At least 15 years

Other/Specific Qualifications (if required)