Job Description

• Contributing operation on Call system
  • Managing operate to Call system (PBX, IVR, CTI, Voice Recording, ERS) server of stability.
  • Being dedicated to enhancing Call system strategy and business support.
  • Maintaining call system  by reflecting changes according to users’ request.
  • Enhancing user supporting services on Call system .
  • Being immediate response to Call system  failure.
  • Lead technical projects by self, in the scope of technical upgrades.
    
    

• Contributing operation on Backoffice (Claim, SUN, EMS, Image Scan, Webfax, BIMS)

  • Managing operate to backoffice system server of stability.
  • Being dedicated to enhancing backoffice system strategy and business support.
  • Enhancing user supporting services on backoffice system.

Job Requirements

• Minimum 7 yrs of work experience as IT - Operatiosn & Planning in Insuarnce (financial) industry
• Language: Korean - Fluent / English - Proficient enough to participate in global meetings and capable of writing documents.
• Knowledge of Call Center infrastructure (CTI, IVR, Recording) and applications.
• Understanding of VoIP, telephony systems, and PBX protocols.
• Ability to design call routing and skill-based routing logic.
• Strong troubleshooting skills using logs, traces, and network packets.
• Understanding of API integrations, webhooks, and database-driven events.

Key Competencies

• Strong problem-solving and root-cause analysis.
• Fast decision-making and responsiveness during incidents.
• Effective communication with internal teams and external vendors.
• Change management and documentation skills.
• High ownership and responsibility for service stability.
• Customer-centric mindset.
• Ability to multitask and prioritize effectively.
• Basic skills in SQL, Java, JSP.