General Information
Ref #
1111111111112947
Country
United Kingdom of Great Britain and Northern Ireland
City
Solihull
Contract type
Permanent
Description
Job Title: Head of Workforce Planning and Vendor Management
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As Head of Workforce and Vendor Management, you will be a key member of the Operations Senior Leadership Team, contributing to the overall operations strategy and leadership agenda. You will lead Workforce Planning and Vendor Management, ensuring the organisation has a stable, compliant and cost-effective workforce across internal teams and outsourced partners.
You will be accountable for designing and evolving the Operations Target Operating Model (TOM), maximising the effectiveness of people, systems and suppliers, and ensuring full regulatory compliance in relation to outsourcing. The role works closely with the COO and senior operational leaders and has responsibility across multiple geographies, including the UK, Europe and South Africa, with occasional travel required.
Key Responsibilities
- Lead and oversee Workforce Planning and Vendor Management activities across Operations.
- Develop, maintain and deliver robust workforce planning models and monthly resource plans aligned to business demand.
- Manage strategic BPO outsourcing relationships, including commercial negotiations, contracts, budgets and change control.
- Design and maintain an outsourcing governance framework in line with FCA SYSC 8 and other regulatory requirements.
- Drive advanced workforce analysis, including activity-based costing, benchmarking and performance insight to support decision-making.
- Review and evolve the Operations Target Operating Model in partnership with the COO, identifying risks, opportunities and efficiencies.
Skills & Attributes
- Strong leadership capability with the ability to motivate teams and influence senior stakeholders.
- Highly analytical with experience building business cases and using data to drive decisions.
- Excellent communication skills, able to work cross-functionally and manage complex supplier relationships.
- Strong commercial awareness with experience of contract management and outsourcing arrangements.
- Sound understanding of regulatory and conduct risk requirements within a regulated environment.
- Organised, results-focused and comfortable managing complexity, change and competing priorities.
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What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- 30 minute Psychometric test
- Competency-based interview including a short presentation (Total of 90 minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.