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General Information

Ref #
111111111119060
Country
Australia
City
Sydney
Contract type
Graduate
Professional Family
F19 - CUSTOMER RELATIONSHIP MANAGEMENT
Required experience in the field
Career starter

Description

Position Purpose

The NZ Custody Account Manager (Graduate) position has the following responsibilities to support the New Zealand Custody business

 

  • Custody operations are performed by the Custody teams in India and Sydney, however NZ CAM team need an intimate knowledge of these operational deliverables, the BNPP structure and the controls that underpin them.
  • To build trust and confidence, with Custody Business partners, in BNP Paribas best practice operational principles and controls.  
  • Is the single point of contact between the Investment Manager and all internal stakeholders.
  • Day to day management of client custodial relationships ensuring that the highest levels of satisfaction possible are achieved. 

 

Responsibilities

The role has accountability for BNPFS’s NZ custody offering, including the following:

 

  • Is the single point of contact between the Investment Manager and all internal stakeholders, for their custody needs to resolve exceptions and changing environments: 
  • Cash ie. unsettled inflow, blocked outflow, OD monitoring, FX, Swaps.
  • Securities - Trade matching blockers through operational networks ie. client SSI support, insufficient positions, CA elections blocking trades. 
  • Corporate Actions – Income, Non-Income, Mandatory and Voluntary
  • Reporting – NeoLink On Demand reporting suite, YE Custody Audit Cash balance and Positions reports, Tax Reclaim and Document library reports, MIS Client reports.
  • Understand each clients Assets in Custody, how they use these accounts, Integration flows, business partners and how they use them to deliver outcomes ie: 3PAMS, 3rd party registries, 3rd party FA, 3rd party Middle Office\Back Office partners, Auditors.
  • Asset servicing knowledge related to the roles and responsibilities of each member of the business partnership chain.  ie. Asset Owner, Investment Manager, Front Office, Middle Office/Back Office, Counterparty’s, Trustee, Custody Operations - Cash, CA, FX, Derivatives, FI, Equities, Stock Lending, Transfers, Settlement Agents, Registry, UUT (internal & External), Derivatives (FX, Swaps, collateral, Futures, Repo’s),  
  • Understand the IM/Admin tools the 3PAM or self-managed funds use, to problem solve exceptions that may occur.
  • Best practice STP integrations with BNPP systems – SWFT, Type 1 BPL data files, SFTP Global/Local, Templates (use of the templates), NeoLink access, usage, services tools and Reporting.
  • Develop and maintain a large network of contacts both internally and externally to assist with issue resolution, counterparty market support etc.
  • Tax Documentations - Income tax status and how these influence dividend and interest income calculations.
  • Represent Custody in Business to Business meetings.
  • ·         Master Custody technology servicing FA via dual use of instructions for FA and Custody records, SWIFT connectivity, IT path ways (BIC’s), Master Custody instruction templates, BNPP In house systems which handle SWFT routing etc. 
  • ·         Is responsible to achieve fully referenceable relationships with all of its managers:
  •  Day to day exception management using clear and concise communication, 
  • Market expertise, Regional nuances, Local and Global markets, CSD’s and how they operate.

 

  • ·         Daily query and issue resolution relating to custodial operations for New Zealand Clients and New Zealand 3PAM’s. 
  • Ensure that clients and 3PAM’s expectations are managed and delivered in line with requirements and timescales.
  • ·         Working with internal teams to ensure the 3PAM and NZC requirements are effectively represented.
  • ·         Oversight of NZD Internal custody reporting – Liquidity Management (OD reporting), assigned reconciliation breaks, transaction monitoring, screening of the NZ payment beneficiaries and support of regulation controls.
  • ·         Cross training to cover other team members in times of absence.
  • Contribute to product/service development initiatives.

 

Competencies (Technical / Behavioural)

  • Accountability - Committed to achieving the organization’s objectives.     Demonstrates perseverance and is accountable for own actions.
  • Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market.
  • Communication - Oral: Expressing ideas effectively in individual and group situations.  Adjusting communication style to match the needs of the audience.  Written: Expressing ideas clearly in all written documents.  Using professional, appropriate language always, and adhering to the use of the BNPP Email Protocols. 
  • Responsiveness - Adapts when facing new or unforeseen situations.  Delivers on time the required service.
  • Risk awareness - Adheres to the organization’s processes and procedures.     Demonstrates a good understanding of compliance issues and implements work practices that minimize operational and reputational risk.
  • Team Orientation - Works with the team and the broader organization towards shared goals and treats all colleagues and clients as partners.
  • Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas.     Keeps abreast of current developments and trends in area of expertise.
  • Comfortable working and challenging at senior levels and in multiple locations

 

Specific Qualifications Required

  • Demonstrated analytical capability and strong stakeholder management.
  • Degree qualified in Business, Accounting or a related discipline
  • MS Office suite proficiency: Project, Excel, Word, PowerPoint