About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Arval aims to be a leader in mobility, technology, and sustainability by 2030. One of the levers to achieve this is to increase our efficiency and agility. With this ambition in mind, the Arval Test Center (ATC) is professionalizing and industrializing testing activities across various Tribes and Squads.

Job Title:

Service Reliability Engineer

Date:

03/07/2025

Department:

Arval IT

Location:

India

Business Line / Function:

Arval Test Center (ATC)

Reports to:

(Direct)

Local Manager + Guillaume Bree

Grade: 

(if applicable)

n/a

(Functional)

Number of Direct Reports:

2

Directorship / Registration:

NA

Position Purpose

As an ATC Service Reliability Engineer, you will be part of this international team composed by more than 60 people, working for squads across several countries.

You will participate to the maintenance of test environments and ensure to keep under control the service level objectives.

To do so, you will contribute to monitor daily the availability of these test environments, to install on regular bases new versions of components on these environments and to build refresh plans to prepare the environments before a new test campaign.

Responsibilities

Direct Responsibilities

-          Keep under control the SLO (Service Level Objectives) on test environments:

·       Having an end-to-end view of all impacting operations of the perimeter (incidents, releases, changes, etc)

·       Anticipating the operations that could impact test environments

·       Reacting quickly in case of incident to coordinate the resolution with the proper teams

·       Communicating with business on incident resolution

-          Secure the tests environments upgrades 

·       Communicate to business the deployment time slot and the content of the delivery

·       Follow the deployment

·       Perform some qualification checks

·       Confirm to business once the deployment is completed 

-          Build & follow the implementation of the refresh plan

·       Identify all the tasks required in a refresh operation

·       Raise all the requests in the appropriate tools 

·       Communicate on the refresh process

·       Follow the implementation

-          Run script on test environments:

·       Ensure the script follows development rules

·       React quickly in case of incident

·       Solve the issue or coordinate the resolution with the proper team

Contributing Responsibilities

-          Maintenance of service level objectives:

·       Contribute to secure the availability, integrity and quality of the test platforms

·       Rebuilding the service in case of incidents, by mobilizing adequate resources if required

-          A DevOps culture at the service of innovation:

·       Working closely with development and production teams to be aware of planned changes and to anticipate their impacts on test environments

-          Monitor and alert:

·       Establishing the right level of monitoring and alerts

·       Contribute to update the support which allows to build KPI on test environments availability

Technical & Behavioural Competencies

As a Service Reliability Engineer, you have more than 2 years of experience in maintaining environments in contact with business users.

You are motivated by learning new technical and business activities in an international context. 

The rigor and your reactivity are part of your key strengths. 

Continuous improvement is part of your DNA. Your motivation drives you to share your experience with the other team members and actively participate in improving the test environments availability.

Technical context: Jenkins, JIRA, SQL Developer, ServiceNow

Dynatrace, Control-M, GitLab, SoapUI would be appreciated

Specific Qualifications (if required)

-          Oracle: ability to update a script and react in case of issue

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Ability to deliver / Results driven

Organizational skills

Client focused

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Choose an item.

Choose an item.

Choose an item.

Education Level: 

 Master Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

-          Monitoring: automate automatic test scenarios in Dynatrace would be appreciated