About the job

• The Technician Production Support mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution

Your Main Activities Are

• Provide support to users of the systems in a timely and efficient manner
• Build and maintain a knowledge base regarding support issues and their resolution
• Build a working knowledge of the systems and business area in order to provide a high level of support
• Processes requests for specific actions (processing, extraction, specific work, etc.)
• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out

Profile and Skills to Success

• Bachelor Degree in Information Technology / Computer Science or related
• At least 3 years of experience in Information Technology or similar
• Advanced level of English, both written and oral
• Ability to collaborate / teamwork
• Client focused
• Resilience 

Mobility is one of the core principles of BNP Paribas career and management strategy, which aims to meet our Employees’ needs for personal development along with ensuring that the company meets the overall business needs. For further details, we invite you to explore the mobility principles available on https://bwelcome.hr.bnpparibas/internalmobility. Before applying, please make sure you discuss it with your manager whose support is critical for a smooth mobility process.