Job Title: Business Analyst (EDM / IBM FileNet)

Department: ISPL India (Mumbai or Chennai)

About Business line/Function: ITG IT Transversal (EDM – Transversal assets)

Position Purpose: 

Ensure the functional and technical management of applications within the Enterprise Document Management (EDM) platform based on IBM FileNet.
Act as the interface between business teams (BCEF, ITG, Finance, etc.), Operations, and IT teams to guarantee the availability, performance, evolution, and compliance of the solution.

Responsibilities perimeter 

Day-to-Day Operations

• Ensure the daily operational stability of EDM applications.
• Monitor and manage incidents, change requests, and corrective maintenance activities.
• Manage version upgrades and patching in coordination with Operations teams and technical experts.

RUN & Project Activities

• Collect and formalize business requirements.
• Write functional and technical specifications.
• Participate in testing, acceptance, and validation phases of deliverables.
• Contribute to application enhancement or deployment projects for the EDM platform.
• Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
• Prepare and present materials for governance and business committee meetings.
• Manage the annual access rights review in coordination with business teams.

Documentation & Training

• Produce functional and technical documentation, particularly for Operations teams.
• Train business users and provide Level 1 and Level 2 support.
• Train Operations teams and maintain documentation (Word or Confluence).

Contributing Responsibilities

·         Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity’s strategic plan, and converting them into detailed requirements.

·         Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.

·         Ensure the implementation of the new features and changes in Production environment.

·         Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.

·         Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready

·         Collaborate with stakeholders to understand their needs and gather detailed business requirements.

·         Analyze data to identify trends, patterns, and insights that inform business decisions.

·         Develop and document business process models to illustrate current and future states.

·         Propose and design technical and process solutions that meet business needs and objectives.

·         Work with IT and other departments to implement solutions and ensure they align with business goals.

Technical & Behavioral Competencies

- Technical Skills

• Strong expertise in IBM FileNet products (P8, Content Manager, ACCE, administration, sweep jobs, etc.).
• Knowledge of EDM architectures, workflows, and document repositories.
• well versed with JIRA, and reporting tool
• High proficiency with SQL and database management
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights

Functional Skills

• Ability to understand and model business processes.
• Experience in document management and legal archiving (EaaS).
• Good knowledge of security standards and document compliance regulations (GDPR, archiving, etc.).

Soft Skills

• Strong service mindset and communication skills.
• Rigor, autonomy, and analytical thinking.
• Ability to work cross-functionally with business teams, operations, and IT teams (DBA, systems, networks, data flows, etc.).
• Knowledge of BNP Paribas management tools (MyAccess, MyTechnicalAccess, SAAM, ServiceNow, Jira, Confluence, etc.).

Specific Qualifications:

Filenet / EDM is a MUST

Technical Skills:

·         Filenet experience is a must

·         JIRA and creating requirement documents from requirement gathered 

Behavioral Skills: 

• Ability to work in an international and multicultural environment
• Clear and effective communication
• Autonomy and accountability
• Team spirit and adaptability

Education Level: 

·         Bachelor’s Degree in IT, Computer Science or a related field.

·         At least 4 to 6 years Development experience

Location: ISPL India (Mumbai or Chennai)

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.