Job Title:
IT Operations & Application Production Support Engineer (Confirmed)

Department:
APS CARDIF

About Business line/Function:
The Infrastructure & Production function is responsible for ensuring the stability, performance, security and availability of application services throughout their lifecycle. Operating in a continuously evolving technical environment, the team works closely with development and business stakeholders within an Agile and DevOps framework, while driving operational excellence and continuous improvement.

Position Purpose:
The IT Operations & Application Production Support Engineer (Confirmed) operates with a high level of autonomy in a constantly changing technical environment. The role requires strong learning agility, adaptability and the ability to continuously evolve alongside new technologies, tools and organizational changes.

Primarily focused on IT Operations activities, the position also includes Application Production Support responsibilities within the RUN scope. As part of this role, the engineer coordinates and plans RUN activities and regularly participates in IT–Business meetings to ensure alignment between technical operations and business needs.

Responsibilities

Direct Responsibilities

• Operate autonomously on day-to-day IT Operations activities, ensuring production stability and service availability.
• Contribute to the definition of technical solutions by integrating production, infrastructure, security and monitoring requirements from early project phases.
• Ensure production readiness and operability of technical environments (production and non-production), including performance, backup, restore and access management.
• Deploy, operate and maintain production and infrastructure services in compliance with architecture and security standards.
• Implement, configure and supervise monitoring, alerting and supervision solutions for applications and technical components.
• Maintain applications in operational condition (MCO) and proactively identify risks and improvement opportunities.
• Support development teams to secure and accelerate deliveries in an Agile and DevOps context.
• Adapt to continuously evolving technical environments, tools and practices by maintaining up-to-date technical knowledge.
• Identify operational issues (performance, flows, security, network) and contribute to corrective and preventive action plans.
• Manage incidents and problems, ensuring efficient service restoration, coordination, communication and root cause analysis.

Contributing Responsibilities

• Coordinate and plan RUN activities on the application perimeter, ensuring alignment between IT OPS, APS, development and business teams.
• Participate in IT–Business meetings to understand business priorities, constraints and operational expectations.
• Provide technical and functional application support to users.
• Contribute to problem management activities, including root cause analysis, action tracking and follow-up with stakeholders.
• Support release preparation, deployment activities and production transitions.
• Maintain and update operational documentation, procedures and knowledge bases.
• Contribute to planning, prioritization and coordination of operational and functional activities within the RUN scope.
• Promote best practices and contribute to continuous improvement initiatives across teams.

Technical & Behavioral Competencies

• Strong autonomy and sense of ownership in production environments.
• Ability to learn quickly, adapt and evolve in a constantly changing technical context.
• Solid understanding of IT Operations and application production constraints.
• Strong coordination and planning capabilities within RUN activities.
• Effective communication with IT and Business stakeholders.
• Ability to manage priorities and operate efficiently in complex environments.

Specific Qualifications:

• Confirmed experience in IT Operations and/or Application Production Support roles.
• Hands-on experience with production environments, monitoring and operational tools.
• Good understanding of incident, problem and change management processes.
• Experience working in Agile and DevOps organizations.
• Exposure to coordination and planning activities within RUN contexts.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• IT operations and application production
• Monitoring, supervision and alerting tools
• Incident, problem and change management
• Production and non-production environments
• CI/CD and release management tools: Argo CD, Jenkins, XL Release
• Infrastructure as Code: Terraform
• Containerization and orchestration: Docker, Kubernetes, OpenShift
• Operating systems: Linux and Windows
• Configuration management and automation: Ansible
• Scheduling and workload automation: Control-M
• File transfer and data flows: CFT
• Databases: Oracle / SQL
• Application performance analysis: logs, traces and events
• Release and deployment processes in Agile / DevOps environments

Behavioral Skills:

• Autonomy and accountability
• Learning agility and adaptability
• Proactive and solution-oriented mindset
• Strong communication with IT and Business stakeholders
• Coordination and planning abilities
• Continuous improvement orientation

Education Level:
Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field.

Location:
<insert location>

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.