SENIOR PROCESS IMPROVEMENT ANALYST

Swindon - Hybrid working - Full-time - Permanent

We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.

About the role

You're at the forefront of driving process improvement and enhancing customer experiences. By using Lean, Customer Journey Mapping and Agile methodologies, you'll help the business achieve its goals and create a culture of continuous improvement.

Some of your key responsibilities will include:

• Leading and managing process improvement projects in accordance with the project charter
• Facilitating workshops with SMEs and stakeholders to establish the problem statement and AS-IS state
• Using data analysis and insights to drive decision making
• Mapping AS-IS and TO-BE Customer Journeys to identify opportunities for improvement

What we're looking for

You're a proactive and collaborative individual who thrives in a dynamic environment. You're skilled at building relationships and presenting to senior leaders, and you have a solid grasp of process improvement methodologies.

You'll also be able to demonstrate:

• Solid grasp of Lean methodology and Customer Journey Mapping
• Experience in managing 5 to 10 process improvement projects
• Strong data analysis skills, including interpreting and presenting insights
• Ability to train and coach others through workshops and training sessions

The package

We offer a basic starting salary of up to £45,000, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £5,500 per annum
• Private medical cover, including a digital GP service
• Company pension with enhanced employer contribution of up to 10%
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone screening with a member of the Talent Acquisition Team
• First Stage Interview, consisting of competency and specialist questions
• Second Stage interview with senior leaders

If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.