Description of the Department: 

The Tax Services team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services.  The team works in partnership with our clients to ensure all regulatory client deliverables are met accurately and on time. The team also has extensive interaction and dealings with all teams within the Operations division as well as other internal BNP Paribas Securities Services teams such as the Risk Function and Client Development teams. 

The team is responsible for managing the successful delivery of regulatory reporting and tax services to all of our clients. 

This includes the following- 

• Managing the client relationship from a tax reporting perspective. 
• Industry involvement in tax, regulatory and software user forums. 
• Monthly, quarterly and annual deliverables, including approx. 500 distribution calculations at yearend
• Performing an internal audit function in ensuring tax records maintained are accurate.
• Working with other departments to resolve internal and external queries.
• SME involvement in transitions and projects

All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines.  The team is involved in all major projects and transitions. Also, the investigation, management and resolution of any client and internal queries or issues which are directed to the team.

Summary of the Role: 

The Manager will report directly to the Head of Financial Reporting and Tax Services and will be responsible for managing a specialist team.  The Manager will be responsible for the allocation of work to staff and ensuring the timely and accurate delivery of reporting and calculation services to clients in accordance with service level agreements. 

On a day-to-day basis, the Manager provides support to the Tax team, enabling them to manage their clients and deliverables and assisting them to resolve specific queries with the clients. The Manager is the escalation point for all of our clients.

Working closely with other tax managers within the tax services team and with various teams and individuals in the Operations division, the Manager is enlisted with facilitating excellent client support and service; they deal in a pro-active and effective manner with clients, both internal and external.

Key Responsibilities: 

• Manage the Tax team to facilitate them to act as the operational contact for clients and to participate in service level reviews and other ad-hoc meetings. Act as the escalation point for the Tax Technical team at these reviews and meetings.
• Provide training and development for staff within the team and be able to manage their expectations and development over time. 
• Ensure that allocated client profiles are managed and agreed with all the relevant stakeholders (including external and internal clients).
• Ensure that deliverables to clients are delivered accurately and on time in accordance with agreed Service level agreements (SLA).
• Ensure that client queries are resolved in a timely manner and that any issues are escalated to the Head of Financial Reporting and Tax Services.  
• Ensure testing of templates and processes is completed accurately and on time to ensure compliance with current legislation and internal policies.  
• Provide transitions support towards the setup of new portfolios, clients or restructures as per client instructions.
• Perform formal supervision and controlled self-assessment testing of procedures and deliverables with our agreed risk management framework.
• Participate and actively drive initiatives aimed at improving efficiency and reducing operational risk within the business. 
• Liaise with product, technical and other operational teams to ensure new product offerings, services or legislation changes are deployed successfully to production.
• Support the wider team at peak periods and act as the operational cover for colleagues. 

Qualifications & Experience required for the role:

The successful candidate will have at least 6-8 years Australian experience within the financial services industry and have extensive tax compliance experience in dealing with managed investment schemes, life and general insurance and superannuation funds. 

As the role involves managing a team of operational and technical professionals, it is envisaged that the individual would have demonstrated experience in managing individuals/stakeholders and developing them over time. 

The role also involves extensive planning and resourcing requirements to cover client deliverables in addition to projects and transitions, so time management and planning and co-ordination skills are required.

This role is the first escalation point for all client correspondence and it is expected that the individual will have a proven track record of managing clients and uplifting client service.

Excellent communication skills, both verbal and written.

Technical Skills required for the role: 

• Knowledge of fund accounting, financial reporting and tax reporting and related operational risk and compliance requirements of the client service function.
• Solid understanding of the accounting and taxable income reconciliation process and the tax treatment of financial products and instruments. 
• Good understanding of the application of tax principles in relation to unit trusts and the impact on its unitholders.
• Up to date knowledge of Australian tax legislation and accounting standards.

Core Competencies required for the role:  

• Accountability - Committed to achieving the organisation’s objectives.  Demonstrates perseverance and is accountable for own actions.
• Attention to detail - Ensures accuracy and implements processes to ensure quality of output.  Ensures high personal standards in all areas of work.
• Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
• Commitment - Committed to our customers, shareholders and employees. Demonstrates enthusiasm towards the organization and motivation to add value and be part of the organization.
• Excellence - Results driven, committed to achieve consistently high standards in people, products and service that will make us the provider of choice for clients, and deliver returns for shareholders
• Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently.  Effectively manages own time and resources to meet deadlines and quality standards.
• Risk awareness - Adheres to the organisation’s processes and procedures.  Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
• Team development - Optimises performance through working together.  Understands how different individuals bring different skills and approaches.  Works together to achieve collective goals.
• Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas.  

About BNP PARIBAS

BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

BNP Paribas MixCity which fosters better representation of women at all levels of the organization

Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at bnpp.hrss.recruitment.operations@asia.bnpparibas.com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year