Retail Onboarding Analyst

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

In this role you will be responsible for managing the PCH (Personal Contract Hire) side of Retail Onboarding. You will be working alongside our sister company Personal Finance in assisting with the credit approval of our individual customers

Some of your key responsibilities will include:

• Review customer credit record, assessing whether we can offer leasing services to them.
• Administration tasks, such as Credit overrides, vulnerable customers, and credit increases.
• Managing the PCH appeals process when a customer has been initially declined for credit.

What we’re looking for

We are looking for someone who is able to question and investigate queries and cases to ensure we are only doing business with eligible customers.

You’ll also be able to demonstrate:

• Administration skills
• A keen eye for detail
• Someone who is strict with keeping in line with processes and policies
• A passion for good customer service, and can have difficult conversations when needed

The package

We offer a basic starting salary of up to £25,640, plus a bonus of up to £1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1. hour meeting with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.  

What are you waiting for?   Apply today and we’ll be in touch.