Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Informations générales

Type de contrat
E2E Coordinator
Ref #
Mardi, mai 14, 2024
Hong Kong
Hong Kong

Description & exigences

What is this position about?

The E2E Coordinator’s primary focus is to oversee the KYC journey of the onboarding or periodic review of a Legal Entity until account opening or operationally ready to trade, acting as the point of contact to address any KYC related matters for the LE and internal stakeholders.

This E2E Coordinator role is based in Hong Kong but oversees APAC regions (Korea, Australia, Singapore & Southeast Asia Financial Institutions, Taiwan) clients as well as all Corporate and Investment Banking business lines (Global Market, Global Banking, Securities Services)

Primary Role Responsibilities

Ensure clients receive the highest standard of KYC experience

  • Manage the onboarding & recertification pipeline at the country level, based on business governance, business priority preferences and operational capacity.
  • Review the gap analysis performed by the Data Officer and ensures Data Officer uses available internal & external sources for document collection to limit the list of documentation to be sent to client. When the LE is a subsidiary of a Business Group, ensure the re-use Parent KYC elements. 
  • Collect documents from clients & from Relationship Managers (including local add-ons of secondary sites if any). 
  • Explain and convince stakeholders by articulating requirements, local regulations if needed. Seek alternatives within framework, if any.
  • Help Business for KYC related tasks and necessary information/elements that can help them to perform their Call Memo/ Qualitative Risk Assessment and sign off.
  • Act as the main point of contact between the client, business, and other internal functions all along the KYC process.
  • Handle KYC related inquiries timely to reduce any delay and/or loss of business.
  • Assist the RM in identifying and proceeding with offboarding of entities.
  • Continually seek ways to improve KYC process and client journey by leveraging on client feedback, and effectively implementing updated guidelines

Efficient & effective coordination with all internal teams

  • Ensure client needs are understood by all teams involved, such as Data Officer, Screening, Referential, Legal, Credit, Operations, etc. to efficiently prioritize book of work.
  • Effectively communicate the onboarding & recertification status to internal stakeholders and clients by ensuring expected turnaround time are met.
  • Pre-empt client complaint and escalation due to poor follow up of queries.

Other contributions

  • For recertification in case of several entities in the same Business Group in the country, optimize pipeline in synchronizing Next Review Dates of legal entities.
  • Contribute to pipeline management and status tracker.
  • Contribute to the Permanent Control framework. 
  • Contribute to reliable data quality.
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML process.
  • Implement global initiatives in the region (including but not limited to automation, process improvement or digitalization plans)

What is required for you to succeed?

  • Minimum two years’ experience in any of the following areas preferred: Client Onboarding & periodic review, KYC / AML, Compliance, Client services, Operations.
  • Background in Corporate and Investment Banking preferred, exposure to Capital Market, Investment Banking or Securities Services products is a plus.
  • General understanding Investment Banking legal terms and agreements
  • Able to work independently and collaboratively across functions and regions, in a diverse working environment.
  • Demonstrate strong communication & interpersonal skills, ability to federate multiple teams toward a same goal.
  • Able to evaluate and assess information to make recommendations and to escalate when necessary. 
  • Self-motivated, organized, and attentive to details
  • Able to work under pressure and tight deadlines. 
  • Excellent analytical and problem-solving skills (Project management experience is a plus) 
  • Fluent in English (Chinese Mandarin or any other Asian language is a plus) 
  • Able to suggest and implement innovative solutions to existing and future issues. 
  • Proficient with Microsoft suite


As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information 
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year