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Informations générales

Ref #
111111111114727
Pays
Hongrie
Ville
Budapest
Type de contrat
CDI
Famille de métiers
F01 - DEVELOPPEMENT COMMERCIAL

Description

 

JOB DESCRIPTION 

 

POSITION 

Account Manager

SUPERVISOR 

Sales Team Manager

A SENSE OF PURPOSE

Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to- day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.

DUTIES

  • Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
  • Grow our market share in the existing client base and constantly improve client satisfaction 
  • Produce, send and follow up quotations, prepare, chase and finalize vehicle orders
  • Handle client inbound calls, requests and complaints
  • Execute Account Strategy (defined by Business Managers and with the active participation of the Account Manager) 
  • Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
  • Manage the preparation of fleet and business reviews (incl. all relevant information to support advice to clients)
  • Process visit reports and ensure follow up of tasks and actions decided and agreed in client visits
  • Monitor the credit line renewal process in line with business needs.
  • Manage the preparation of (non-online) client reporting
  • Systems update: record client information data, tasks, opportunities by using CRM tools as appropriate
  • Responsible for maintaining Financial Security Regulations per performing the well defined processes

REQUIREMENTS

  • 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
  • Operational leasing product knowledge
  • Bachelor’s Degree
  • Fluency in local language, operational in English
  • Confident in using MS Office tools & applications

PROFILE

  • Decisive 
  • Client focus, ‘customer first’ mindset
  • Results driven attitude
  • Proactive commercial attitude 
  • Consultative approach, ability for active listening
  • Strong communication and negotiation skills 
  • Organizational skills 
  • Team Player attitude