Main Purpose Statement

To enable and add value to the business by recommending appropriate technical solutions to business problems, through analysis, design development and integration of technical solutions that are efficient, reliable and cost effective application systems that meet the needs of the business. 

Key Responsibilities

• Provide external and internal support on systems and software queries
• Maintain system components and ensure reliable deployment of new features
• Taking ownership of software issues, and working with our Development Teams to resolve more advanced issues when necessary
• Documenting, troubleshooting and problem resolution steps independently
• Responsible for collaborating with a variety of individuals and teams at all levels within the organization
• Perform advanced root cause analysis on bugs and databases
• Configure and maintain in house schedules and scripting
• Automate and implement processes
• Provide value to the business by providing appropriate input regarding ‘best use’ of technology;
• Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater for future business demands;
• Effectively manage the design (technical specs), building, manageability and sustainability of ‘in-house’ applications (SDLC, change control, capacity and performance planning etc.);
• Effectively manage the integration, manageability and sustainability of hosted or procured system applications;
• Apply governance and compliance principles to protect the interest of RCS e.g. management of risks, internal controls, security management, etc.
• Work with colleagues as a ‘technical thinking partner’/ peer mentor.

Key Competencies

• Inspires positivity and drives collaboration
• Thinks strategically, analytically, and innovatively
• Communicates effectively, both verbally and in writing
• Works independently and within cross-functional teams
• Solves problems through research and critical thinking
• Continuously improves processes and solution efficiency
• Learns and adapts to new technologies quickly
• Delivers quality outcomes within project timelines

Qualifications, Skills & Experience

• A relevant tertiary IT degree/diploma or equivalent
• 5+ years’ experience with Microsoft Communication Foundation (MCF)
• 5+ years’ experience with .NET (C#)
• 5+ years’ experience with TSQL (stored procedures etc.)
• Experience with Web Services/API Integrations
• Experience with SSIS advantageous.
• Experience in the following languages: ASP.net advantageous
• Experience in SSRS advantageous
• Experience with MS SharePoint advantageous
• Experience in using Agile Methodology will be beneficial
• Experience with Source Code management (MS Team Foundation Server)
• Exposure to System Architecture & Technical Design
• Experience in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners)
• Working knowledge of the financial services industry with experience in a retail sector as an advantage