Job Title :- Business Analyst

Department / Domain :- Distribution

Reports To :- Project Manager & Chapater Lead

Grade (if applicable)

(insert grade)

Functional (if applicable)

(insert functional grade)

Number of Direct Reports

None

Directorship / Registration

NA

Business Line / Function

Client Marketing and Lifecycle Division – part of the Wealth Management Investment Solutions Hub (WMIS Hub). The division owns and supports applications for Relationship‑Manager workstations, client onboarding (KYC), and client‑marketing activities that target clients and generate contact opportunities.

Location

Chennai, India

Position Purpose

The Client Marketing & Lifecycle division delivers the technology platform that enables Relationship Managers to manage client onboarding (KYC), client‑referential data, and targeted marketing campaigns. The Business Analyst acts as the bridge between business stakeholders and the technical development team, gathering, analysing and translating functional and non‑functional requirements into clear specifications that drive solution delivery.

Responsibilities

Direct Responsibilities

• Partner with internal global user groups to understand their business, processes, challenges, technology solutions and strategic objectives.
• Analyse current system functions and define the evolution of the functional architecture.
• Produce accurate documentation of functional and non‑functional specifications.
• Review functional test cases together with development and testing teams/managers.
• Manage and coordinate end‑to‑end delivery of multiple projects (from scoping to implementation) within agreed scope, schedule and budget.
• Chair meetings with project stakeholders at all levels (sponsor, project team, remote locations).
• Collaborate with technical team members and subject‑matter experts to establish the technical vision, analyse trade‑offs between usability and performance, and identify upstream/downstream dependencies.
• Actively manage project conflicts, dependencies, scope changes, cost/schedule variances, risks and issues; ensure mitigation plans are in place and communicate them promptly.
• Ensure compliance with regulatory requirements and internal guidelines.
• Contribute to incident reporting in accordance with the incident‑management system.

Contributing Responsibilities

(If applicable, add items such as mentoring junior analysts, supporting user‑acceptance testing, participating in continuous‑improvement initiatives, etc.)

Technical & Behavioral Competencies

Technical Knowledge (nice‑to‑have)

• Front‑Office wealth‑management processes: Client 360 view, selling process, suitability, client‑referential data, KYC.
• CRM tools: Finantix, Salesforce, WDX, or bespoke in‑house solutions.
• Basic development concepts: PL/SQL, Oracle Forms, HTML, XML, Java.
• Agile tools: JIRA, Confluence.
• Wire‑framing/prototyping tools (e.g., Balsamiq, Axure, Figma).

Behavioural / Transversal Skills (selected)

1. Communication – oral & written – articulates complex ideas clearly for both business and technical audiences.
2. Ability to deliver / Results‑driven – consistently meets commitments and drives projects to completion.
3. Critical thinking – analyses problems, identifies root causes and proposes pragmatic solutions.
4. Ability to collaborate / Teamwork – works effectively with cross‑functional, geographically dispersed teams.
5. Understanding, explaining and supporting change – helps stakeholders navigate transformation.
6. Developing and adapting processes – continuously improves ways of working.
7. Facilitating meetings, seminars, committees, training – leads productive discussions and workshops.
8. Anticipating business/strategic evolution – foresees trends and aligns solutions accordingly.
9. Analytical ability – leverages data and metrics to inform decisions.

Specific Qualifications

• Education: Bachelor’s Degree (or equivalent) – any discipline.
• Experience: Minimum 10 years total experience; at least 3 years in Wealth Management / Private Banking with hands‑on exposure to client‑referential data and KYC.
• Domain knowledge: Strong understanding of Front‑Office wealth‑management processes (Client 360, selling, suitability).
• Regulatory awareness: Experience working within regulated environments and adherence to internal compliance guidelines.
• Tools exposure (preferred): CRM platforms (Finantix, Salesforce, WDX), JIRA/Confluence, wire‑frame tools, PL/SQL, Oracle Forms, HTML/XML/Java.

Skills Referential

Technical Skills

• Front‑Office wealth‑management processes (Client 360, selling, suitability).
• Client referential data & KYC.
• CRM platforms – Finantix, Salesforce, WDX, in‑house tools.
• Basic development: PL/SQL, Oracle Forms, HTML, XML, Java.
• Agile tools: JIRA, Confluence.
• Wire‑framing/prototyping tools.

Behavioural Skills (choose up to 4)

• Communication skills – oral & written
• Ability to deliver / Results driven
• Critical thinking
• Ability to collaborate / Teamwork

Transversal Skills (choose up to 5)

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Ability to manage / facilitate a meeting, seminar, committee, training…
• Ability to anticipate business / strategic evolution
• Analytical Ability

Education Level

Bachelor Degree or equivalent

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries with ≈185 000 employees (≈145 000 in Europe). The Group’s activities are organised into three pillars:

1. Commercial, Personal Banking & Services – retail and corporate banking, plus specialised businesses such as BNP Paribas Personal Finance and Arval.
2. Investment & Protection Services – savings, investment and protection solutions.
3. Corporate & Institutional Banking – services for corporate and institutional clients.

Through a diversified, integrated model, BNP Paribas helps individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients realise their projects via financing, investment, savings and protection solutions. The Group has a strong presence in Europe (Belgium, France, Italy, Luxembourg), is expanding its integrated commercial‑personal model across the Mediterranean, Turkey and Eastern Europe, and maintains leading platforms in the Americas and a fast‑growing business in Asia‑Pacific.

The bank applies a Corporate Social Responsibility approach across all activities, contributing to a sustainable future while delivering performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly‑owned subsidiary of BNP Paribas SA (the EU’s leading bank). With delivery centres in Bengaluru, Chennai and Mumbai, it operates as a 24 × 7 global delivery centre. India Solutions services three business lines – Corporate & Institutional Banking, Investment Solutions and Retail Banking – for the entire BNP Paribas Group. Leveraging the talent of 10 000+ employees, the organisation drives innovation, delivers best‑in‑class solutions and supports the Group’s global operations.

Commitment to Diversity and Inclusion

At BNP Paribas we passionately embrace diversity and are committed to fostering an inclusive workplace where every employee is valued, respected and can bring their authentic selves to work. We prohibit any form of discrimination or harassment and our policies promote equal employment opportunity for all employees and applicants, irrespective of gender, gender identity, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disability, veteran status, or any other protected characteristic.

As a global bank, we firmly believe that inclusion and diversity are essential to our success in serving our clients and the communities in which we operate