BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.

Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.

The Middle Office Operational Business Transformation Department exists to own the Global Middle Office (GMO) transformational agenda and demonstrate thought leadership to identify innovative, transformational, efficient and sustainable solutions. We will develop the team, use best practice and maximise collaboration to execute our transformation agenda to a high standard and drive value for our clients and the business.

Projects and change initiatives that the team are involved in include the following categories: Client Changes, Client Implementation, Efficiency, Operational, Product Development, Regulatory, Strategic and Technical Projects.

Job purpose 

The purpose of the role is to act as a Business Change Specialist for Middle Office.  In terms of Governance, the role will reside in the Middle Office Operational Business Transformation Team. 

The role will cover assigned change and support across Global Middle Office and will be required to work closely with colleagues and stakeholders across departments and global locations.

Key responsibilities

• Contribute insight and analysis into potential projects/businesses cases ensuring accurate estimates for benefits and other project deliverables are SMART.
• Gathering, defining, agreeing and documenting requirements to ensure traceability and favourable project control
• Design of operating models, both tactical and strategic, to support business change, ensuring these are understood and signed off by all relevant stakeholders.
• Provide accurate status tracking and reporting, issue management (including facilitating workshops when required), managing actions, dependency management, chairing/attending governance meetings ensuring sufficient escalation where required.
• Where required, completing all necessary process documentation and procedures to promote projects into the production environment, including the management of deployment dates, plans, sign-offs, migration planning, training plans and contingency / back-out plans. 
• Supporting our client and project integrated change control process. Collation of materials, chairing and minuting the project documents and internal / external meetings. Using the appropriate brainstorming, facilitation techniques and business analysis tools and techniques to ensure requirements meet the business need.
• Participation and representation of BNP Paribas Securities Services at regular client update meetings
• Dealing with all levels of the organisation from developers to senior sponsors
• Effective project risk management
• Collaborate with Subject Matter Experts and Ops Teams across all global locations
• Identification and completion of any testing requirements to support implementation of business change.

Requirements

Essential:

• Financial services experience. 
• Operational experience in Middle Office Operations or a similar environment.
• Ability to test IT solutions
• Competent and sufficient with Microsoft Office Suite (Word, Excel etc.)
• Ability to work and collaborate with others within their own team and across different teams
• Attention to detail/rigour
• Ability to manage time, plan, structure, prioritise and coordinate activities and resources effectively to reach objectives.
• Ability to plan and coordinate actions, activities or resources, monitor progress and offer corrective actions when needed.
• If relevant, ability to assign responsibility to the appropriate individual or team and provide coordination, support and direction where required
• Ability to demonstrate clear motivation to get things done, achieve results and translate decisions and ideas into action, within the constraints defined (including timeframe). When relevant, ability to work proactively and autonomously without being prompted and to recognise needs and opportunities to act, and do so without supervision
• Ability to communicate clearly, articulately and succinctly; expresses both oral and written messages effectively and in an organised way, with the appropriate language and wording, according to the situation, audience, desired result, etc.
• Presents with confidence, both to individuals or groups
• Ability to question the task at hand and the status quo, gives an opinion and identifies areas of improvement.
• Ability to step back and position proposals or actions in a broader context after understanding and taking into account all the relevant elements.
• Ability to go beyond existing frameworks by identifying and suggesting new ideas or solutions which are suitable for clients or the organization and to achieve business goals.
• Ability to think outside of the box, to generate new ideas from differing viewpoints to solve problems or improve current situation.
• Ability to generate ideas inspired by experiences or knowledge from different activities, basic or high level, operational or strategic, practical or innovative solutions
• Ability to maintain performance and sound judgement under pressure and/or opposition (e.g. time pressure).
• Ability to identify all aspects of a subject and examine it in an objective and relevant way to offer a broad point of view and deliver a diagnostic.
• Ability to identify patterns across situations that are not obviously related, and key or underlying issues in complex situation

Preferred

• Business Analysis and/or Project Management Qualification (Business Analysis qualification preferred)
• Client facing experience (preferred but not essential)
• Familiarity with formal Business Analysis approaches, tools and phase of the project lifecycle.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in Scotland – include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

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