Job Title: Technical IAM – SailPoint IIQ & PAM Engineer Support L2

Department: ITGP

About Business line/Function: 

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank.

With its identity domain, it offers the Technical IAM services to the group. In SEC18 team, we make L2 support for the technical IAM & PAM.

Position Purpose: 

Support for the technical IAM Infrastructure (SailPoint and Password Vault - CyberArk): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.

Responsibilities

Direct Responsibilities

·       Infrastructure Maintenance

·       Ensure the IAM infrastructure (SailPoint/Password Vault - CyberArk) is available and functional with a daily Monitoring check

·       Check and remediation: exploration errors, Authorization, Servers integration

·       Provisioning check and remediation on servers to meet KPI expectations

·       Infrastructure/ Application availability & monitoring

·       Incident Management:

·       First user contact: Support users in the resolution of incidents (ServiceNow/Email)

·       Incident analysis and resolution

·       Entry point for Expert escalation

·       Contribution to continuous production optimization (curative and preventive)

·       Service Requests management: Support people of end user queries (ServiceNow/Email)

·       Strong hands-on experience on Web and Application servers.

·       Strong hands-on experience on SailPoint Identity IQ.

·       Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)

·       Good knowledge on Incident/Change/Problem management process (ServiceNow). 

·       Have good knowledge on setting up monitoring of servers through Dynatrace tools.

·       Knowledge hands-on experience on CPM, PSM and Secrets Management

Contributing Responsibilities

• Contribute to the knowledge transfer with Paris OPS teams
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies 

·       Knowledge of ITIL

·       General IT infrastructure knowledge

·       Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)

·       Knowledge and experience with IAM tool: SAILPOINT Identity IQ/ Cyberark - Entreprise Password vault.

·       Good written and spoken English

·       French speaking will be appreciated

·       Measure and identify areas for improving Quality and overall Delivery

·       Able to communicate efficiently

·       Good Team Player

Specific Qualifications:

• Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
• SailPoint expertise. 
• LDAP IDM knowledge nice to have
• Strong interest in Incident Management with analytical and investigative skills

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• SailPoint Identity IQ(Must)
• CyberArk - Entreprise Password vault (Added)
• JAVA
• SQL
• XML

Behavioral Skills: 

• Adaptability
• Ability to collaborate / Teamwork
• Client focused
• Attention to detail / rigor

Transversal Skills: 

• Analytical Ability
• Ability to understand, explain and support change
• Ability to manage a project
• Ability to develop and adapt a process 
• Ability to develop others & improve their skills

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.